Offer pack information

When you receive an offer of accommodation from the University, you’ll be sent information about your offer by email. This details exactly what’s covered in your offer, what to do when you arrive at your allocated accommodation and all our terms and conditions which make up part of your contract. The information is covered below: 

Terms and conditions

The terms and conditions of your accommodation contract are detailed below.  The specific details which relate to your individual booking, can be found in your online contract.

  • 2015 - 16 terms and conditions document (PDF - 301KB) 
  • Cancellation and Refund Policy - (PDF - 143KB)
  • Please be aware that students who are in the following groups have separate terms and conditions: Science Without Borders, KPMG School Leavers Programme, holders of the Chamberlain accommodation discount award and students who are under the age of eighteen when their accommodation contract commences.  These terms and conditions have been sent to the students involved directly and are available to these students upon request.


InsuranceEndsleigh logo

Student possessions insurance is provided through Endsleigh for every student who is living at our student residences. included in your rent is an insurance package which covers a range of belongings in your room, including laptops, sports and electrical equipment, clothes and frozen food.

Laptops, tablets and phones are not covered outside of your room so you may wish to consider taking out additional cover to protect your essential gadgets and other possessions. Further information on your inclusive insurance package and add-ons can be found here.

Enter in your policy number HH1151 at to check your policy details. 

Visit the review cover link to:

  • Check what is covered.
  • Check key exclusions and limitations.
  • Check your policy excess.
  • Check how to make a claim, extend and personalise your cover.

It is important to find out exactly what you are covered for as you may find that the contents cover is not sufficient and you need to extend it to protect all of your possessions both inside and outside of your room.

Tv Licence Information

You need a TV Licence if you’re watching or recording programmes as they’re being shown on TV. This applies whether you’re using a TV, laptop, tablet, mobile phone, games console, digital box or any other device. And it also applies however you’re receiving the programmes, whether via an aerial, satellite, cable or streaming through the internet.

Why do I require a TV licence...

It’s the law, and anyone in student accommodation who watches or records programmes as they’re being shown on TV without a valid TV Licence risks prosecution and a fine of up to £1,000.
A colour TV Licence costs £145.50. There are lots of different ways to pay – all in one go or spreading the cost weekly, monthly or quarterly. Just choose whatever’s best for you.

Don’t forget the student refund If you’re leaving your halls or rented accommodation and moving back home for the summer, there’s a good chance you won’t need your TV Licence if there’s one at home. If there are three full calendar months before your licence expires, you can get a refund for the unused quarter of your licence. If you’d like a refund or more information, simply visit TV Licensing for students or call TV Licensing on 0300 790 6090.

When don’t I need a licence? If you only ever watch catch-up TV services such as iPlayer, 4oD and ITV Player, or only watch Blu-rays, DVDs or downloaded videos, you don’t need a TV Licence.

If you think you don’t need one, you can find out more information and let us know by visiting

For further information on TV Licensing visit TV Licensing for students 

International student arrival guides 


Your internet connection is provided by our partner, ASK4. included in your rent is the standard package, which includes a 20Mb/s fibre optic wired connection via the network socket in your room (you will need an Ethernet cable) and an up to 20Mb/s wireless service in all flats including kitchen areas, bedrooms and communal rooms throughout the accommodation site.

ask4-smaller-bannerIn addition to this inclusive package, wired speed upgrades and product add-ons are available for a fee. For more information about ASK4 please see their interactive website with helpful hints and tips on how to get started and what you need to do prior to arrival.


Vale Village

Pritchatts Park Village

Selly Oak Village

Stay safe at Uni

Please take a look at our short video about fire safety when you move into University accommodation.