Offer pack information

When you receive an offer of accommodation from the University, you’ll be sent information about your offer by email. This details exactly what’s covered in your offer, what to do when you arrive at your allocated accommodation and all our terms and conditions which make up part of your contract. The information is covered below: 

Terms and conditions

The terms and conditions of your accommodation contract are detailed below.  The specific details which relate to your individual booking, can be found in your online contract.


InsuranceEndsleigh logo

Student possessions insurance is provided through Endsleigh for every student who is living at our student residences. included in your rent is an insurance package which covers a range of belongings in your room, including laptops, sports and electrical equipment, clothes and frozen food.

Laptops, tablets and phones are not covered outside of your room so you may wish to consider taking out additional cover to protect your essential gadgets and other possessions. Further information on your inclusive insurance package and add-ons can be found here.

Enter in your policy number HH1151 at to check your policy details. 

  • Visit the review cover link to: ?Check what is covered. ? Check key exclusions and limitations. ? Check your policy excess. ? Check how to make a claim, extend and personalise your cover.

It is important to find out exactly what you are covered for as you may find that the contents cover is not sufficient and you need to extend it to protect all of your possessions both inside and outside of your room.

TV License Information

International student arrival guides  


ask4-smaller-bannerYour internet connection is provided by our partner, ASK4. included in your rent is the standard package, which includes a 20Mb/s fibre optic wired connection via the network socket in your room (you will need an Ethernet cable) and an up to 20Mb/s wireless service in all flats including kitchen areas, bedrooms and communal rooms throughout the accommodation site.           

In addition to this inclusive package, wired speed upgrades and product add-ons are available for a fee. For more information about ASK4 please see their interactive website with helpful hints and tips on how to get started and what you need to do prior to arrival.           





Vale Village


Pritchatts Park Village


Selly Oak Village


Chamberlain Redevelopment information

As part of our ongoing programme of investment to increase the amount of quality accommodation we can provide, we are currently building a new residence, Chamberlain, which is due for completion in September 2015. This development is located at the Vale Village, for information regarding the development pleae see our Chamberlain Student Residences information booklet and our Chamberlain Redevelopment News.

Stay safe at Uni

Please take a look at our short video about fire safety when you move into University accommodation.

Planning on bringing a bike to University? keep it safe!

Ensure your bike is safe and secure whilst at University.  We are currently offering Master Lock D-Locks for £20.40 including delivery to your room prior to your lock

Master Lock D-Locks have a hardened steel shackle and a disc key for the ultimate in cutting and lock picking security. When using a D-Lock keep the space within the loop to a minimum by looping the lock around the rear wheel as well as the seat tube. If you have quick-release wheels, it is advisable to remove the front wheel and lock it into the D-Lock as well.