The patient’s experience is increasingly recognised as a critical dimension of health care quality, and efforts to understand and improve that experience are longstanding within the NHS and many other health systems internationally. The drive for greater involvement has collective and individual dimensions: fostering a stronger public voice in the development and improvement of local health services, alongside opportunities for patients to exercise choice and play a more active role in their own care.
The Patient Experience and Public Involvement programme encompasses a broad range of projects and activities. Across this programme, HSMC seeks to embed the principles of involvement in how it works through the use of participatory methods and an emphasis on experiential learning. In particular, the programme has strong links with colleagues at the University of Birmingham working within this area from a social care and social work perspective.
One of the key specialisms within this programme is individual budgets and personalisation in health and social care.