Making sense of organisational change-A cognitive consideration of the change agent role
Supervisors: Dr Stephen Jeffares and Dr Catherine Durose
My research is a qualitative study of change in local government using a sensemaking lens, with particular focus on the role of change agents. I have drawn from psychology, education, organisation development, sensemaking and artificial intelligence perspectives on change in arriving at a methodological approach that captures the interconnected and complex frames of reference that individuals construct as a basis for decision making and subsequent action.
I started my PhD on a part-time, basis while continiuing to work in a local authority undergoing significant change with far-reaching implications for service priorities and delivery processes. During nearly 30 years within local government, I have managed training and business development programmes, working with SMEs and larger companies during periods of expansion and contraction. I have organised business , education and leadership conferences, workshops and leadership events . I was seconded to work on schemes that created local education and business partnerships and cluster development within the manufacturing sector.
I currently work one day per month, on a voluntary basis, with a Third sector organisation to increase my knowledge of the issues and challenges currently being addresed through changes in structure and mindset.
Bachelor of Arts –University of Liverpool (1979)
MSc in Public Service Management-University of Birmingham (2003)
Concept and cognitive mapping
Local government and Third sector change processes
Qualitative research that attempts to capture the complexity of change processes
British Academy of Mangement
Political Studies Association
Political Studies Association Annual Conference 2011- An Alternative consideration of Transformational Change in the Public Sector
School of Government & Society Annual Postgraduate colloquium 2012 –A sensemaking approach to change agency
CMC 2012 Fifth International Concept Mapping Conference - Theoretical Considerations of the Effectiveness of Concept Mapping in Interpretive Sensemaking Research