Our aim is to support the health professional in a friendly and helpful environment, and to develop his or her competence as a communicator.
Where an external body or individual has required us to write a report, we do so, and share this report with the doctor concerned. Otherwise all our sessions are entirely confidential.
Our training varies considerably, as it is specifically tailored to suit each individual case, but a typical training programme on doctor-patient interaction might consist of:
- A preliminary meeting between the Director (or occasionally his representative) and health professional, to discuss his/her perception of the issues at stake. An agreement on the training programme is made at this stage, and discussed with interested parties. If this includes a role-play intervention, as it often does, the next steps will be as follows;
- The Director will brief a colleague to lead future training (or the Director may lead the training). This person will facilitate future sessions;
- The health professional and the ISU team will together devise appropriate role-plays;
- The health professional, a facilitator, and a Role player will meet at the University of Birmingham to undertake intensive training. We normally offer between one and three intensive sessions, often with the offer of a follow-up session in around 12 months;
- A written report will be sent to the health professional, and if one has been requested by another party, to them as well
The health professionals we have seen have typically had a high degree of professional commitment, and a willingness to work with us to develop their expertise – experience suggests that you too will bring precisely these attitudes.
Frequently Asked Questions relating to this programme