The following are some comments from some of the research stakeholders about the impact of the research into Older People's Experiences of Care Transitions.
Julie Phillips, Lead Commissioner, Older People's Services, Solihull Metropolitan Borough Council, "To be able to work with the other organisations and really pull out those people's experiences of going through the services and almost walk that journey with them, was invaluable. We knew we didn't have very good services, but what we didn't realise was how difficult it was for people to access those services. It's quite easy for services to hide behind systems and processes because you can divorce yourself from the individual. This was stark; you've got the people there who have been through those services, articulating it to people sitting round the table. It was very uncomfortable as a commissioner and provider hearing those experiences. It was very difficult to hide from the messages. It was very humbling, very difficult to hear but you can't hide when you have people saying, 'This is how it felt for me; this is my experience of going through those services."
Troy Young, Assistant Director, Age UK Leicester Shire and Rutland, "Age UK Leicester Shire and Rutland has been involved in a research project carried out by Birmingham University that focused upon Care Transitions for older people from BME communities. The project promoted the active involvement of older people from BME communities, both as co-researchers and as research subjects. I believe that this project was a very positive experience for all participants and was also a successful and effective methodology."
Peter Spilsbury, Director of Commissioning Development, Birmingham and Solihull NHS Cluster, "The findings from the research are very pertinent as a reflection of what services people with dementia and their carers think feel they need. The research findings have helped us to identify where we currently have gaps in service provision or where we are currently commissioning services that are not what the person with dementia or their carer really want."
Ruth Lake, Director of Adult Social Care and Safeguarding, Leicester City Council, "We used quotations from the research in a Departmental priorities summary to add depth to why staff needed to work in a personalised way. This was launched in a series of conferences with staff and some of the peer researchers came along to present the findings as part of the conference programme. I use the research findings myself in strategic meetings, to try and influence colleagues, particularly in the urgent care arena, to think about the human aspects of what's being planned/put into policy. And finally, some of the feedback has been used to influence investment, for example in commissioning a Practical Help at Home scheme for people below our eligibility threshold but who require a 'good neighbour' type of support to ease hospital discharge/transition."
David Oliver, National Clinical Director for Older People's Services, Department of Health, "There have been lots of descriptions before now of the problems older people and their carers have when they are using multiple services. The really innovative thing here is the business of co-researchers, having experts by experience, older people or their carers helping to design the research study, helping to talk to older service users and their carers, and I think that's really value-added to the findings."