The Health Services Management Centre produces a range of reports, articles and books to disseminate its work. HSMC also produces regular Newslettersand Policy Papers. Several HSMC staff are also members of editorial boards for Academic Journals.

For copies of any of our publications, please contact Rachel Posaner  or +44(0)121 414 7060.

Listed below are all publications written or contributed to by HSMC staff for the last three years. All other publications are listed in our Publications archive. For a complete list of staff publications, see our academic staff profiles.

Publications 2015

Brown, H., Hewison, A., Gale, N., Snelling, I. and Shneerson, C. (2015) Every patient a research patient? Evaluating the current state of research in the NHS. A report for Cancer Research UK, May 2015.

Dickinson, H, Needham, C and Sullivan, H (2015), 'Individual funding for disability support: what are the implications for accountability?' Australian Journal of Public Administration, 73, 4 pp 417-425.

Exworthy, M. (2015) The Iron Cage and the Gaze: Interpreting Medical Control in the English Health System. Professions and Professionalism, 5 (1).

Exworthy, M. (2015) Four critical NHS issues that could keep Jeremy Hunt awake at night. The Conversation, 14 May 2015.

Glasby, J. and Miller, R. (2015) New conversations between old players?  The relationship between general practice and social care, Journal of Integrated Care, 23(2), 42-52 .

Glasby, J., Miller, R. and White, R. (eds) (2015) General practice and adult social care: friends or foe? (special edition of the Journal of Integrated Care, 23(2), 38-103.

Hall, K, Needham, C and Allen, K (forthcoming), Micro-Enterprise: Can Social Innovation Transform Social Care? Salute e societa.

Hall, K, Miller, R and Millar, R (2015) Public, Private or Neither? Analysing the publicness of healthcare social enterprises, Public Management Review, DOI: 10.1080/14719037.2015.1014398.

Jones, L and Exworthy, M (2015) Framing in policy processes: A case study from hospital planning in the NHS in England. Social Science and Medicine,124: 196-204.

Lunt, N., Hanefeld, J. and Exworthy, M. (2015) International patients within the NHS: A case of public sector entrepreneurialism. Social Science and Medicine, 124: 338-345.

Mangan, C., Miller, R., & Ward, C. (2015). Knowing me, knowing you: inter-professional working between general practice and social care. Journal of Integrated Care, 23(2).

Mannion, R., Freeman, T., Millar, R. and Davies, H. (2015) Effective Board Governance of Safe Care: A (Theoretically underpinned) cross-sectioned examination of the breadth and depth of relationships through local case studies and national surveys, Health Services and Delivery Research (forthcoming).

Mannion, R, Davies, H (2015) Cultures in Healthcare, in Ferlie, E, Montgomery, K and Reff Pedersen, A (eds), Oxford Handbook of Health Care Management. Oxford: Oxford University Press.

Mannion, R, Davies, H, Millar, R, Freeman, T, Jacobs, R and Kasteridis, P (2015) Overseeing
oversight: governance of quality and safety by hospital boards in the English NHS, Journal of Health Services Research and Policy, 20 (15) 9-16.

Mannion, R., Freeman, T., Millar, R. and Davies, H. (2015) Effective Board Governance of Safe Care: A (Theoretically underpinned) cross-sectioned examination of the breadth and depth of relationships through local case studies and national surveys, Health Services and Delivery Research (forthcoming).

Millar, R, Jian, W, Mannion, R, Miller, R (forthcoming), Healthcare reform in China: making sense of a policy experiment? Journal of Health Organisation and Management.

Miller, R. (2015). Changing organisational culture: another role for self-advocacy? Tizard Learning Disability Review, 20(2), 69-76.

Miller, R. & Whitehead, C. (2015)  Inside out and down: Community based approaches to social care prevention in a time of austerity. IEWM, Birmingham.

Miller, R. & Freeman, T. (2015) Managing change in social care. SSCR, London.

Miller, R., Freeman, T., Davidson, D. and Glasby, J. (2015) An adult social care compendium of approaches and tools for organisational change. Health Services Management Centre, April 2015.

Miller, R, Freeman, T and Mannion, R (forthcoming), Hospital board oversight of quality and safety: a stakeholder analysis exploring the role of trust and intelligence, BMC Health Services Research.

Miller, R and Dickinson, H (forthcoming), Planes, Straws and Oysters: the use of metaphors in the reform of healthcare, Journal of Health Organisation and Management.

Needham, C and Carr, S (forthcoming), 'Micro-provision of social care support for marginalised communities: filling the gap or building bridges to the mainstream?' Social Policy and Administration.

Needham, c (2015) 'Personalisation, personal budgets and citizenship in English care services', Autonomie Locali e Servizi Sociali, 37, 2, pp 203-220.

Newbigging, K, Ridley, J, McKeown, M, Sadd, J, Machin, K, Cruse, K, De La Haye, S, Able, L and Poursanidou, K (forthcoming). The value of independent mental health advocacy: 'My Voice, My Rights'.

Powell, M (2015) Making Markets in the English National Health Service. Social Policy and Administration, 49:109-127. doi:10.1111/spol.12080

Powell, M. and Johns, N. (2015) Realising the Business Case for Diversity: A Realist Perspective on the British National Health Service. Social Policy and Society, 14, pp 161-173. doi:10.1017/S1474746414000025.

Sheaff R, Charles N, Mahon A, Chambers N, Morando V, Exworthy M, Byng R, Mannion R, Llewellyn S. (2015) NHS commissioning practice and health system governance: a mixed-methods realistic evaluation. Health Services and Delivery Research 3(10). DOI: 10.3310/hsdr03100

Shneerson, C. L. and Gale, N. K. (2015) Using Mixed Methods to Identify and Answer Clinically Relevant Research Questions, Qualitative Health Research 25(6): 845 – 856. doi: 10.1177/1049732315580107.

White, S., Wastell, D., Smith, S., Hall, C., Whitaker, E., Debelle, G., Mannion, R., Waring, J. (2015) Improving practice in safeguarding at the interface between hospital services and children's social care: a mixed-methods case study. Health Services Delivery Research; 3 (4). DOI: 10.3310/hsdr03040

Williams, I. and Dickinson, H. (2015) Going It Alone or Playing to the Crowd? A Critique of Individual Budgets and the Personalisation of Health Care in the English National Health Service. Australian Journal of Public Administration, DOI: 10.1111/1467-8500.12155

Publications 2014

Botje, D., Klazinga, N.S., Sunol, R., Groene, O., Pfaff, H., Mannion, R. et all (2014) Is having quality as an item on the executive board agenda associated with the implementation of quality management systems in European hospitals: a quantitative analysis, International Journal for Quality in Health Care; pp. 1–8.

Braithwaite, J., Matsuyama, Y., Mannion, R. and Johnson, J. (2015) Healthcare Reform, Quality and Safety: Perspectives, Participants, Partnerships and Prospects in 30 Countries. Ashgate Publishers, Abingdon.

Brown, H., Ellins, J., Jackson, O., Gale, N., Sawbridge, Y. and Morton, D. (2014) An evaluation of cancer surgery services in the UK. A report for Cancer Research UK by the Health Services Management Centre, University of Birmingham, and ICF – GHK consulting, February 2014.

Bryan S. Williams I. (2014) Adoption of New Technologies, Using Economic Evaluation. In: AJ. Culyer (ed.) Encyclopedia of Health Economics, Vol 1. San Diego: Elsevier, pp. 26-31.

Ellins, J. and Glasby, J. (2014) You don't know what you are saying 'Yes' and what you are saying 'No' to: hospital experiences of older people from minority ethnic communities. Ageing and Society, Published online: 26 September 2014; doi:10.1017/S0144686X14000919.

Exworthy, M. (2014) The paradox of health policy: revealing the true colours of this ‘chameleon concept’, International Journal of Health Policy and Management, Vol. 3, (1) p. 41-43.

Froggett, L., Conroy, M., Manley, J. and Roy, A. (2014) Between Art and Social Science: Scenic Composition as a Methodological Device, Forum: Qualitative Social Research, Vol. 15 (3) Art. 5

Gale, N. K. (2014) How can you make a career as a complementary therapist?, Dissemination Report, 'Putting Embodied Knowledge Into Practice' (ES/J002828/1). Birmingham: Health Services Management Centre, University of Birmingham.

Gale, N. (2014) The Sociology of Traditional, Complementary and Alternative Medicine, Sociology Compass, 8:805-822. doi:10.1111/soc4.12182.

Gale, N., Shapiro, J., McLeod, H. S.T., Redwood, S. and Hewison, A. (2014) Patients-people-place: developing a framework for researching organizational culture during health service redesign and change, Implementation Science. doi:10.1186/s13012-014-0106-z

Glasby, J. and Daly, G. (2014) Adult health and social care, in H. Bochel and G.Daly (eds) Social policy (3rd ed). London, Routledge.

Glasby, J. (2014) NHS staff do a fantastic job, it's time we gave them more credit. The Conversation, 17 January.

Greener, I, Harrington, B E, Hunter, D J, Mannion, R and Powell, M (2014), Reforming healthcare: What's the evidence?Bristol: Policy Press.

Hall, K, Needham, C and Allen, K (2014), 'Grass Roots Entrepreneurship and Innovation: Micro-Enterprises in Social Care'. Paper for International Research Society for Public Management Annal Conference, Ottowa, Canada, April 2014.

Harlock, J. (2014) 'Ambiguity and diversity in the English third sector: Responding to contracts and competition in public service delivery' in Brandsen, T., Trommel, W., and Verschuere, B. (eds.) Manufacturing Civil Society: Principles, Practices and Effects, Basingstoke: Palgrave Macmillan.

Harlock, J. (2014) 'From outcomes-based commissioning to social value? Implications for performance managing the third sector', Third Sector Research Centre Working Paper 123, Birmingham.

Johns, N., MacBride-Stewart, S., Powell, M. and Green, A. (2014) When is positive action not positive action? Exploring the conceptual meaning and implications of the tie-break criterion in the UK Equality Act 2010, Equality, Diversity and Inclusion, 33(1): 97-113.

Lord, L., Gale, NK (2014) Subjective Experience or Objective Process: understanding the gap between values and practice for involving patients in designing patient-centred care. Journal of Health Organization and Management, 28 (6).

Lunt, N. and Mannion, R. (2014) Patient mobility in the global marketplace: a multidisciplinary perspective.International Journal of Health Policy and Management, 2 (4): 155-157.

Lunt N, Smith RD, Mannion R, Green ST, Exworthy M, Hanefeld J, Horsfall D, Machin L, King H (2014) Implications for the NHS of inward and outward medical tourism: a policy and economic analysis using literature review and mixed-methods approaches, Health Services and Delivery Research, Volume: 2 (2).

Lunt, N, Horsfall, D G, Exworthy, M, Smith, R D, Hanefield, J and Mannion, R (2014), Market size, market share and market strategy: three myths of medical tourism. Policy and Politics,42(4): 597-614. 10.1332/030557312X655918.

Mannion, R., Davies, H., Millar, R., Freeman, T., Jacobs, R. and Kasteridis, P. (2014) Overseeing oversight: governance of quality and safety by hospital boards in the English NHS, Journal of Health Services Research and Policy, doi: 10.1177/1355819614558471.

Mannion, R. and Thompson, C. (2014) Systematic biases in group decision making: implications for patient safety, International journal for Quality in health care, 26(6): 606-612.

Mannion, R. (2014) Enabling compassionate healthcare: perils, prospects and perspectives. International Journal of Health Policy and Management, 2 (x), 1 - 3.

Mannion, R. (2014), Take the money and run: the challenges of designing and evaluating financial incentives in health care, International Journal of Health Policy and Management, Vol 2, first published online 5 February 2014.

McKeown, M., Ridley, J., Newbigging, K., Machin, K., Poursanidou, K. and Cruse, K. (2014) Conflict of roles: A conflict of ideas? The unsettled relations between care team staff and independent mental health advocates. International Journal of Mental Health Nursing, DOI:10.1111/inm.12069

McLeod, H, Millar, R, Goodwin, N and Powell, M (2014), Perspectives on the policy 'black box': a comparative case study of orthopaedic services in England, Health Economics, Policy and Law, Vol. 9(4), pp 383-405.

Miller, R., Williams, I., Allen, K. and Glasby, J. (2014) Evidence, insight, or intuition? Investment decisions in the commissioning of prevention services for older people, Journal of Care Services Management,

Miller, R. (2014) Is integration or fragmentation the starting point to improve prevention? HSMC Policy Paper 17. Birmingham: University of Birmingham, Health Services Management Centre.

Miller, R, Mangan, C and Cooper, J (2014), Time for some home truths - exploring the relationship between GPs and social workers, Journal of Integrated Care, 22(2), pp 51-61.

Miller, R., Combes, G., Brown, H. and Harwood, A. (2014) Interprofessional workplace learning: a catalyst for strategic change? Journal of Interprofessional Care, Published online 15 January 2014.

Miller, R and Rees, J. (2014) Mental health commissioning: master or subject of change?, Mental Health Review Journal, Vol. 19 (3) pp. 145-155.

Needham, C. and Glasby, J. (2014) Debates in Personalisation, Bristol: Policy Press

Newbigging, K, Ridley, J, McKeown, M, Machin, K and Poursanidou, K (2014) 'When you haven't got much of a voice': An evaluation of the quality of Independent Mental Health Advocate (IMHA) services in England. Health & Social Care in the Community, doi: 10.1111/hsc.12153

Plochg, T. Arah O, Botje D, Thompson C, Klazinga N Wagner, C , Mannion R et al (2014) Measuring clinical management by physicians and nurses in European hospitals: development and validation of two scales, International Journal for Quality in Health Care. Published online 12 March 2014.

Powell, M (2014) Health Economics, Policy and Law, Available on CJO 2014 doi:10.1017/S1744133114000395

Powell, M. (2014) A Re-Specification of the Welfare State: Conceptual Issues in ‘The Three Worlds of Welfare Capitalism. Social Policy and Society, doi:10.1017/S1474746414000529.

Powell, M. (2014) Making Markets in the English National Health Service, Social Policy Administration, DOI:10.1111/spol.12080.

Powell, M. and Miller, R. (2014) Framing Privatisation in the English National Health Service. Journal of Social Policy, available on CJO2014. doi:10.1017/S0047279414000269.

Powell, M. (2014) “Neo-Republican citizenship and the British National Health Service since 1979” In Huisman, F. and Oosterhuis, H. (eds.) Health and Citizenship: political cultures of health in modern Europe. London: Pickering & Chatto Publishers. pp.177-190.

Powell, M. and Kim, K.-t. (2014) The Chameleon Korean Welfare Regime. Social Policy Administration, 48:646. doi:10.1111/spol.12088.

Powell, M. and Johns, N. (2014) Realising the Business Case for Diversity: A Realist Perspective on the British National Health Service. Social Policy and Society, Available on CJO 2014 DOI: 10.1017/S1474746414000025

Rees, J., Miller, R. and Buckingham, H. (2014) Public sector commissioning of local mental health services from the third sector, Third Sector Research Centre Working Paper 122, May 2014.

Robert, G., Harlock, J., and Williams, I. (2014 forthcoming) “Disentangling rhetoric and reality: an international Delphi study of factors and processes that facilitate the successful implementation of decisions to decommission health care services” in Implementation Science.

Sanderson, H. and Miller, R. (2014) The Individual Service Funds Handbook: Implementing Personal Budgets in Provider Organisations. Jessica Kingsley Publishers.

Sawbridge, Y and Needham, C (2014), Emotionally qualified. Nursing Standard, 29(13): 26-27.

Sawbridge, Y. and Hewison, A. (2014) Making compassionate care the norm starts with our staff. Health Service Journal, Published online on 25 July 2014.

Smith, N., Mitton, C., Davison, A., Williams, I. (2014) A politics of priority setting: Ideas, Interests and Institutions in Healthcare Resource Allocation. Public Policy and Administration, 29(4): 331-347.

Tanner, D., Glasby, J. and McIver, S. (2014) Understanding and Improving Older People's Experiences of Service Transitions: Implications for Social Work, British Journal of Social Work. doi: 10.1093/bjsw/bcu095.

Thwaites, R (2014), Love Stories: Naming Decisions and Narrative in Contemporary Britain, in S. Petrella (ed), Doing Gender, Doing Love: Interdisciplinary Voices. Oxford, Interdisciplinary Press: 193-217.

Wagner, C., Mannion, R., Hammer, A., Groene, O., Arah, O. A., Dersarkissian, M., Sunol, R. (2014) The associations between organizational culture, organizational structure and quality management in European hospitals. International Journal for Quality in Health Care, Published online 25 March 2014.

Williams, I (2014), Who wants to live forever? Organisational decline in health care. Journal of Health Services and Research Policy, Published online, December 22, 2014. doi: 10.1177/1355819614564813.

Williams, I., Phillips, D., Nicholson, C., Shearer, H. (2014) Evaluation of a deliberative approach to citizen involvement in health care priority setting. Leadership in Health Services, 27 (1), 5 – 19.

Willis, C., Saul, J., Bevan, H., Scheirer, MA., Best, A., Greenhalgh, T., Mannion, R. et al (in press) Sustaining organizational culture change in health systems? Journal of Health Organization and Management.

Publications 2013

Allen, K., Glasby, J; Rodrigues, R. (2013) Joint Working Between Health and Social Care; in Long-Term Care in Europe Improving Policy and Practice. Palgrave Macmillan. Editors: Leichsenring, K., Billings, J.; Nies, H.

Chambers, N., Mannion, R. and Harvey, G. (2013) Towards a framework for enhancing the performance of NHS boards: a synthesis of the evidence about board governance, board effectiveness and board development. London: National Institute for Health Research.

Daniels, T., Williams, I., Robinson, S.(2013) Tackling Disinvestment in Health Care Services: the views of resource allocators in the English NHS, Journal of Health Organisation and Management, 27 (6): 762 – 780. DOI 10.1108/JHOM-11-2012-0225

Davies, H.T.O. & Mannion, R. Will prescriptions for cultural change improve the NHS? British Medical Journal, 2013: 346: f1305

Dickinson, H., Glasby, J. and Nicholds, A. (2013) Making sense of joint commissioning: three discourses of prevention, empowerment and efficiency, BMC Health Research, 13 (Suppl 1): S6 (advance online publication).

Dickinson, H, Jeffares, S, Nicholds, A and Glasby, J (2013), Beyond the Berlin Wall? Investigating joint commissioning and its various meanings using a Q methodology approach. Public Management Review. (In Press).

Durose, C., Dickinson, H., Richardson, L. and Williams, I. (2013) Dos and don’ts for involving citizens in the design and delivery of health and social care. Journal of Integrated Care,21 (6), 26-335.

Gale, NK and Sultan, H. (2013) Telehealth as ‘peace of mind’: embodiment, emotions and the home as the primary health space for people with chronic obstructive pulmonary disorder. Health and Place, 21: 140 – 147.

Glasby, J., Miller, R. and Lynch, J. (2013);Turning the welfare state upside down?; Developing a new adult social care offer. HSMC Policy Paper 15. Birmingham: University of Birmingham, Health Services Management Centre.

Glasby, J and Dickinson, H (2013), Partnership working in health and social care (2nd edition): What is integrated care and how can we deliver it? Bristol: Policy Press.

Glasby, J. (2013) There's no one size fits all; solution to health and social care integration, The Guardian, 28 October. Available online at:

Glasby, J. and Dickinson, H. (2013) A-Z of inter-agency working. Basingstoke, Palgrave-Macmillan

Glasby, J. (2013) Leading the way to a different mindset, Public Servant, 23 May

Hammer A, Arah OA, DerSarkissian M, Thompson CA, Mannion R, et al. (2013) The Relationship between Social Capital and Quality Management Systems in European Hospitals: A Quantitative Study. PLoS ONE 8(12)

Hewison A, Gale NK, Yeats R, Shapiro J (2013);An evaluation of staff engagement programmes in four National Health Service Acute Trusts. Journal of Health Organisation and Management, Vol. 27 (1): 85-105

Lunt, N., Mannion, R. Exworthy, M. (2013) A framework for exploring the policy implications of UK medical tourism and international patient flows, Social Policy and Administration, 47 (1), pp. 1-25.

Millar, R., Mannion, R., Freeman, T. and Davies, H. (2013) Hospital Board Oversight of Quality and Patient Safety: A Narrative Review and Synthesis of Recent Empirical Research, The Milbank Quarterly, Vol. 91 (4) 738-770.

Miller, R., Allen, K., Mangan, C. And Glasby, J. (2013) Singing from the same hymn sheet? Commissioning of preventative services from the third sector,Journal of Integrated Care, 21 (5), 288-299. DOI: 10.1108/JICA-07-2013-0026

Powell, M. and Miller, R. (2013) Behind the Jargon. Privatising the British National Health Service: an irregular verb? Journal of Health Politics, Policy and Law,38(5): 1051-1059

Sawbridge Y and Hewison A (2013) Thinking about the emotional labour of nursing-supporting nurses to care. Journal of Health Organization and Management, 27 (1), 127-133.

Sawbridge, Y. (2013) Ask not what your country can do for you. Health Service Journal. (Accessed 28 October 2013)

Shneerson, C., Barlett, D., Lord, J. and Gale, N. (2013) Supporting Healthy Ageing: training multi-disciplinary healthcare students. European Journal of Integrative Medicine, Available online 26 December 2013.

Ward, C., Mangan, C. Miller, R. (2013) Health Wellbeing Boards: Orchestrating the possible for integrated care. Office for Public Management

Williams, I. Bovaird, T., Brown H., Allen, K., Dickinson, H., Kennedy, J., Glasby, J. (2013) Designing whole-systems commissioning: lessons from the English experience Journal of Care Services Management (forthcoming).

Publications 2012

Allen, K. and Glasby, J. (2012) The billion dollar question: embedding prevention in older people's services - ten 'high-impact' changes, British Journal of Social Work, 1-21, advance access

Aryankhesal, S, Sheldon, T, Mannion, R (2012), Role of pay-for-performance in a hospital performance measurement system: a multiple case study in Iran, Health Policy Planning.

Ellins, J, Glasby, J, Tanner, D, McIver, S, Davidson, D, Littlechild, R, Snelling, I, Miller, R, Hall, K, Spence, K and the Care Transitions Project co-researchers. Understanding and improving transitions of older people: a user and carer centred approach.Final report. NIHR Service Delivery and Organisation programme; 2012.

Glasby, J. and Miller, R. (2012) Ten years of Care Trusts: six key findings, Health Service Journal, 28 June. Available online via

Glasby, J (2012) The controversies of choice and control: why some people might be hostile to English social care reform, British Journal of Social Work, 1-15.

Glasby, J (2012) Whose risk is it anyway? Risk and regulation in an era of personalisation, Journal of Care Services Management,5(4), 173-183.

Glasby, J (2012) Understanding health and social care(2nd edition), Bristol: Policy Press.

Glasby, J (2012) Key lessons from integrated care in Europe (editorial), International Journal of Integrated Care, 30 January.

Glasby, J(2012) Personalisation: friend or foe? Social Work Matters, January, 18-19.

Glasby, J. (2012) Social care, in Alcock et al (eds) The student's companion to social policy(4thed.) Oxford, Wiley-Blackwell

Glasby, J (2012), Commissioning for health and wellbeing: An introduction, Bristol: The Policy Press.

Jacobs, R, Mannion, R, Davies, HTO, Harrison, S, Konteh, F and Walshe, K (2012) 'The relationship between organisational culture and performance in acute hospitals', Social Science and Medicine.

Lafi, R., Robinson, S., Williams, I. (2012) Economic evaluation and health care rationing in Jordan: a study of national-level priority setting. Value in Health,

Lunt, NT, Mannion, R and Exworthy, M (2012), A framework for exploring the policy implications of UK medical tourism and international patient flows, Social Policy & Administration.

Mannion, R and Braithwaite, J, 'Unintended consequences of performance measurement in healthcare: 20 salutary lessons from the English National Health Service', Internal Medicine Journal.

Millar, R, Powell, M and Dixon, A (2012), What was the programme theory of New Labour's Health System Reforms?, Journal of Health Service Research Policy.

Needham, C (2012), What is happening to day centre services? Voices from frontline staff. Unison/HSMC.

Robinson, S., Williams, I. Dickinson, H., Freeman, T., Rumbold, B. (2012) The practice of priority setting and rationing in health care: the English Experience. Social Science and Medicine,

Robinson, S., Dickinson, H., Freeman, T., Rumboldt, B., Williams, I. (2012) Structures and processes for priority setting by healthcare funders: a national survey of primary care trusts in England. Health Services Management Research (September edition).

Sawbridge, Y and Hewison, A (2012), Taking Action on Poor Practice, Nursing Standard.


Older publications can be found in the Publications Archive