Care Transition Experiences: developing a user and carer centred approach

Lead investigator: Jon Glasby

Funder: The project was funded by NHS National Institute for Health Research (NIHR) Services and Delivery Organisation (SDO) from November 2008 to November 2011.

Introduction

Professor Glasby's project achieved positive changes in local health and social care policy and practice that directly responded to the concerns and experiences of older people. The project team worked in partnership with middle and senior managers in Solihull, Leicester,Gloucestershire and Manchester local authorities and either Age Concern and the Alzheimer’s Society.

Research objectives

This project set out to elicit the experiences of more marginalised older people and to engage with traditionally marginalised older people and in doing so achieve positive changes in local health and social care policy.

Research output

The first key finding was the significance of social and psychological needs arising from transition. In particular, the research highlighted that older people and their carers need to ‘feel orientated in a foreign land’. Key factors influencing their experience were: clear and consistent communication with a person they could trust; being recognised and valued as a person by service providers; informal support networks being valued and involved; and services adopting a planned and proactive approach that recognised older people’s ongoing and changing needs.

Research impact

Professor Glasby achieved positive changes in local health and social care policy and practice that directly responded to the concerns and experiences of older people. Combined with this, the research project enhanced the knowledge and practice of practitioners and policy makers, at national and local levels, about the experiences of older people and carers of moving across service boundaries (“transitions”);

Subsequently, the research team developed approaches that researchers and service commissioners and providers can employ to

1) involve marginalised older people in research and service development and

2) promote the citizenship of older people through their participation as co-researchers.

Learn more

Glasby, J. (2011) Achieving closure: how to deal with closing care homes, The Guardian.

Find out more about the research from the Department of Health Services Management Centre