Village Customer Service Managers

Each village has dedicated Customer Service Managers, who are responsible for certain residences, and are here to make sure that you have the best possible experience whilst you are living in student accommodation.

We are committed to providing a high quality service and your Customer Service Manager is here to provide a support resource for you. They deal with a wide variety of issues- you can talk to them if you are having any problems or if you have feedback on the standard of your accommodation, or if you have suggestions of how we could improve your time at student accommodation.

Meet your Customer Service Team

What is Important to you is important to us. Talk to us if you have an ongoing maintenance issue, if you have feedback about the standard of your accommodation or if you have any suggestions about how we could improve your time here at student accommodation.

talktoandyName: Andy Lee
Area: Chamberlain and Aitken


Previously I have worked in the retail sector gaining over 15 years of experience dealing with different types of customers. In January 2015 I joined the Vale team bringing my knowledge of customer service with me, so as to continue leading the way in the customer and student experience.

#talktocharlotteName: Charlotte Broughton
Area: Tennis Courts



Previously, I've worked as a Student Support Advisor at the Guild of Students and as International Support Officer at the Vale and will now be carrying forward these experiences of listening and supporting students to help you. I also studied here myself, graduating in English in 2011.


#talktolouiseName: Louise Twigg
Area: Elgar Court, Maple Bank and Shackleton



I have worked at the Vale for the past 5 years as Senior Receptionist and will now be carrying forward this experience of leading frontline customer service to help you.


LILY1Name: Lily Badger
Area: Pritchatts Park


Previously, I worked as a Student Support Advisor at the Guild for 6 years. I also studied here, graduating in Sports and Exercise Sciences. I hope to draw upon these experiences of providing support and listening to the needs of students to help you during your time at Pritchatts Park


UB-CSM-AMYName: Amy Church
Area: Jarratt Hall


I joined the University as Customer Service Manager at Jarratt Hall in March 2016 following 4 years working at mac Birmingham. I also studied here, graduating in Law in 2008. I look forward to using my experience, both in Customer Service and as a student at the University, to help create the best resident experience possible.


UB-CSM-JULIAName: Julia Coverdale
Area: Mason




My background is in hospitality and restaurant management where customer service has always been my top priority.  I will use my experience to ensure you receive excellent customer service to help you to settle in your new home and make this an enjoyable time while living  in Mason and on The Vale.