Professional Services in The College of Arts and Law

The College of Arts and Law is home to over 6,000 students from the UK and across the world, making it the second largest on campus. It is home to world-renowned research centres and hosts the College of Arts and Law Graduate School to support postgraduate students.

As Director of Operations, Charlotte Jarvis is responsible for directing and developing the College’s professional services staff and is part of the College’s Senior Management Team and a member of the Registrar’s Leadership Group. The College professional services team and business partners, together work as a virtual team to support the academic endeavours of the College.

The team also provides support services for our students, from application to graduation, and to visitors and external partners. This includes providing specialist expertise across a range of activities including: research support to identify, develop and deliver funding opportunities; educational technology support for teaching, including for distance learning; developing a range of activities for current and prospective students to provide an enhanced student experience; and marketing and recruitment activities.

THE Outstanding Departmental Administration Team shortlist logoTHE Outstanding Administrative Services Team shortlist logo

Key People

Charlotte Jarvis
Director of Operations, BSc
Tel: +44 (0)121 414 2213

Christine Richards
Operations Manager - Taught Programme & Quality
Tel: +44 (0)121 415 8229

Gillian Davis
Operations Manager - PG Education and Law School
Tel: +44 (0)121 415 8153

Rachel Canty
Operations Manager - Student Experience and SHaC
Tel: +44 (0)121 41

Sarah Egan
Operations Manager - Virtual Welfare and School Academic Administration and Quality Teams and PTR
Tel: +44 (0)121 41

Clare Donohoe
Operations Manager - Project and LCAHM
Tel: +44 (0)121 414 6306

Fiona Gilyead
Operations Manager - EDACS
Tel: +44 (0)121 414 7244

Lee Lynch
Operations Manager - Facilities
Tel: +44 (0)121 414 3664

Sheena Robertson
Head of Research Support Office
Tel: +44 (0)121 414 7173

Liz Wragg
Head of Distance Learning and Educational Technology Manager
Tel: +44 (0)121 414 5331

Juliet Chikore
Project Manager - Digital Humanities Hub 
Tel: +44 (0)121 414 9154

Zoe Oakes
College Business Partner - HR
Tel: +44 (0)121 414 3897

Charlotte Heap
College Alumni Relations Manager
Tel: +44 (0)121 414 2787

Mike Wrigley
College Business Partner - IT
Tel: +44 (0)121 414 3588

Erin Withers
College Planning Partner
Tel: +44 (0)121 414 8799

Roxanne McLean
College Marketing and Communications Manager
Tel: +44 (0)121 414 8638

Sally Chance
College Finance Partner
Tel: +44 (0)121 414 5610