Delivering Services and Outcomes

Module lead: Dr Philip Whiteman


The aim of this module is to detail the organisational design and development behind the implementation of strategy. It will cover the management of people and resources, and how this will impact achievement of effective outcomes.

Learning Outcomes

By the end of the module students should be able to:

  • Identify the necessary actions to operationalise strategy
  • Allocate resources to deliver organisational strategy
  • Shape organisational design to support effective delivery of services and outcomes
  • Manage and support staff to ensure effective service delivery

More information: