Below is a hierarchical path for self help

  1. For general problems, you can use the Reference Manager Help function.
  2. Check out the University of Calgary, iCite and Kings College (London) websites on Reference Manager. 
  3. Check the help files of specific databases for information on how to capture/import data.
  4. Adept Scientific has archived all postings to the Reference Manager Discussion List since February 2001. These archives are searchable and may provide a solution to your problem.
  5. Check out the Reference Manager Technical Support page and Thomson Reuters Community pages. Additional filters are available from this site. (For School of Health & Population Sciences users using Reference Manger on the Q: drive, filters need to be added to the server centrally. Please see Lesley Clarke for more info and help.)
  6. Watch the Reference Manager Training Videos