The assumption made by policy makers and commissioners is that patient-facing digital technology will play a major role in reducing unnecessary contact with clinicians and sustain and improve primary care. This will be enabled by patients using an array of digital tools and platforms to remotely connect with clinical and peer support and independently track the progress of their condition.
The case is compelling yet take-up by patients and primary care organisations is inconsistent and our work is throwing much needed light on,
- The factors affecting the implementation and uptake of digital technologies
- The way in which health data is presented to patients
- The benefits of digital technologies to patients and providers
- The impact of digital platforms on service utilisation