Istanbulluoglu, D & Sakman, E 2022, 'Successful complaint handling on social media predicts increased repurchase intention: the roles of trust in company and propensity to trust', European Management Journal.
OZ, S & Istanbulluoglu, D 2021, 'Advertising expenditures on media vehicles and sales', Accounting Perspectives. https://doi.org/10.1111/1911-3838.12284
Kawaf, F & Istanbulluoglu, D 2019, 'Online fashion shopping paradox: the role of customer reviews and Facebook marketing', Journal of Retail and Consumer Services, vol. 48, pp. 144-153. https://doi.org/10.1016/j.jretconser.2019.02.017
Athwal, N, Istanbulluoglu, D & McCormack, S 2019, 'The allure of luxury brands’ social media activities: a uses and gratifications perspective', Information Technology & People, vol. 32, no. 3, pp. 603-626. https://doi.org/10.1108/ITP-01-2018-0017
Houghton, D, Pressey, A & Istanbulluoglu, D 2019, 'Who needs social networking? An empirical enquiry into the capability of Facebook to meet human needs and satisfaction with life', Computers in Human Behavior, vol. 104, 106153. https://doi.org/10.1016/j.chb.2019.09.029
Istanbulluoglu, D, Leek, S & Szmigin, I 2017, 'Beyond exit and voice: developing an integrated taxonomy of consumer complaining behaviour', European Journal of Marketing, vol. 51, no. 5/6, pp. 1109-1128. https://doi.org/10.1108/EJM-04-2016-0204
Istanbulluoglu, D 2017, 'Complaint handling on social media: the impact of multiple response times on consumer satisfaction', Computers in Human Behavior, vol. 74, pp. 72-82. https://doi.org/10.1016/j.chb.2017.04.016
Istanbulluoglu, D 2016, The impact of company response time on post-purchase customer satisfaction on social media. in SERVSIG International Research Conference. Maastricht University, Maastricht, Netherlands , SERVSIG 2016, Maastricht, Netherlands, 17/06/16.
Istanbulluoglu, D, Leek, S & Szmigin, I 2015, Complaining on Facebook Pages and Profiles: Connected and Social. in Academy of Marketing Conference 2015. Academy of Marketing Conference 2015, AM2015, Limerick, Ireland, 7/07/15.
Leek, S, Istanbulluoglu, D & Szmigin, I 2014, Understanding the Objectives of Online Complaining Behaviours. in 3rd Conference for Positive Marketing. 3rd , New York, United States, 3/03/14.
Istanbulluoglu, D & Sakman, E 2019, 'Not all online-complaint handling is created equal: apologize fast or compensate', Paper presented at 2019 AMS Annual Conference, Vancouver, Canada, 29/05/19 - 31/05/19.
Istanbulluoglu, D 2017, 'How do service recovery procedures in hospitality industry vary across Twitter?', Paper presented at 4th World Research Summit for Tourism and Hospitality, Orlando, United States, 8/12/17 - 11/12/17.