Why do good people deliver bad care?- understanding emotional labour.

Park House, Edgbaston Park Road, Birmingham
Social Sciences, Students
Tuesday 9th February 2016 (16:30-18:15)
Download the date to your calendar (.ics file)

For  further information about this seminar series please contact: psacademy@contacts.bham.ac.uk

Register for this event

Why do good people deliver bad care?  Understanding emotional labour

Emotional labour is a poorly understood concept and largely invisible in management practice. This session will help managers think about their roles in relation to caring for their staff, and why it matters in terms of sustaining good practice for clients.. The current research and challenges, largely relate to health care and nurses- but is highly applicable to social work practitioners. There will be an opportunity to reflect on the research and consider implications for SW practice.

 Registration is FREE for this seminar, however, you must reserve a place

 Future Seminars in this series

‘Suspect communities’: the tension between looking for radicalisation and vilifying communities (7 June 2016)