People, patients and communities

Our work in this area addresses the key concepts, approaches, challenges and opportunities in negotiating the relationship between health and social care as it is provided, and as it is experienced by people, patients and communities.

Governments in many countries are encouraging greater involvement of patients and the public in health care decision-making in the belief that services will be more accessible, acceptable and effective if the people who use them are involved in their planning, design and delivery.

Moreover, the experience of people using a service is increasingly recognised as a critical dimension of health care quality, and efforts to understand and improve that experience are longstanding within the NHS and many other health systems internationally.

ContactHilary Brown or Karen Newbigging 

Research

Current and recent research projects focusing on the experiences of patients and members of the public include:

We involve patients and members of the public in our research as co-researchers, as advisors, as representatives, as participants, and as a key audience for our findings.

Staff

Dr Kerry Allen

Dr Kerry Allen

Lecturer
Departmental director of postgraduate research and international lead

Dr Kerry Allen is a Lecturer at the Health Services Management Centre, University of Birmingham. With a disciplinary background in medical sociology and international experience of programme evaluation, she is interested in applied research that improves health and care services. 

Her core research areas relate to older people’s experiences of illness and care, including:

  • long-term ...

Hilary Brown

Hilary Brown

Senior Fellow

Hilary is a Senior Fellow at the Health Services Management Centre, having joined the Department in 2008. Her professional background spans senior management positions within the NHS and journalism within the private sector. 

An experienced qualitative researcher, her relevant areas of interest and expertise include: Cancer policy and services; the introduction of Genomic Medicine into ...

Deborah Davidson

Deborah Davidson

Senior Fellow

Deborah’s is a Senior Fellow, Organisational Development (OD) and Leadership at the Health Services Management Centre.  Specialising in OD and developmental evaluations in the public sector, Deborah is involved in working alongside a culturally diverse range of individuals, groups, teams, and inter-agency systems to realise citizen and service user outcomes. Deborah leads HSMC’s ...

Dr Nicola Gale

Dr Nicola Gale

Director of Doctoral Research
Senior Lecturer in Health Sociology

Nicola Gale, MA, PhD, is a health sociologist, with a track record in both single-discipline sociological research and interdisciplinary health research where she has brought her sociological perspective and skills to projects in fields of health services research, public health, primary care, community-led and complementary health care.

Dr Gale is committed to theoretically-informed empirical ...

Karen Newbigging

Karen Newbigging

Senior Lecturer in Healthcare Policy and Management

Karen joined HSMC as a Senior Lecturer in Healthcare Policy and Management in November 2013. Originally qualifying as a clinical psychologist, Karen has over thirty years’ experience in the health and social care sector, including direct service provision and commissioning. For the past ten years Karen has been involved in research, consultancy and system development for a broad range of ...

Yvonne Sawbridge

Yvonne Sawbridge

Senior Fellow

Yvonne Sawbridge Joined HSMC in 2011 after a varied career in NHS, latterly as a Director of Nursing and Quality in South Staffs PCT. A Registered General Nurse & Health Visitor by profession, Yvonne has worked operationally and strategically in many organisations across the health system and worked as both a provider and commissioner. She is a founding member of The 'Q' Initiative, a Health ...

Dr Iestyn Williams

Dr Iestyn Williams

Reader in Health Policy and Management
Director of Research

Iestyn is a Reader in Health Policy and Management and Director of Research, having joined HSMC from the Department of Health Economics in 2004. He is involved in a range of research, teaching and knowledge transfer work and has a broad methodogical experience and expertise. Recent and current projects include a national study of health care decommissioning and an investigation (with Warwick ...

 

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