Moving beyond stereotypes about the GP receptionist
- Lectures Talks and Workshops, Social Sciences
The GP receptionist has been subject to many stereotypes, perceptions and misconceptions – from the ‘dragon behind the desk’ to the person who holds the whole GP practice together. This event will be an interactive panel discussion which will explore the changing roles of the GP receptionist.
Professor Judith Smith (HSMC) and Dr Robert Varnam (Head of general practice development, NHS England GP).
This ESRC Festival of Social Science event will highlight the role of the GP receptionist, a role which has been largely overlooked by the NHS and research communities. This is interesting given the profound effect on patient satisfaction, care and health and the significant place within the GP practice that the GP receptionist holds. In this way our exploration and discussion of the roles of the receptionist, with input from a number of highly qualified and experienced professionals within the sector will prove interesting and exciting, sparking debate and engaging with all attendees.
Venue: The Studio, Birmingham City Centre, Cannon St B2 5EP
This event is free but we ask you to register online if you wish to attend.