Health Services Management Centre

The Health Services Management Centre (HSMC) at the University of Birmingham is one of the UK's foremost centres for research, evaluation, teaching and professional development for health and social care organisations. HSMC has established a unique reputation as a 'critical friend' of the healthcare community and strives constantly to bridge the gap between research and practice.

COVID-19 research across the College of Social Sciences

News, discoveries and breakthroughs


Latest News and Viewpoints

26 February 2018

Compassion at work

In our final Viewpoint on the theme, Ruby Ubhi reflects on the role leaders play in creating happier workplaces.

22 February 2018

Compassion in nursing

In our latest Viewpoint, Carolyn Fox and Natalie Green reflect on the implementation of an award scheme for patients and their families to thank a nurse or midwife who made a real difference to their care.

19 February 2018

Compassion in recruitment

For compassion to be built into the heart of everything we do, we need to both recruit for compassion, and demonstrate compassion throughout our recruitment process. We need to be compassionate as an organisation as well as look for people who share this value, writes Helen Sanderson in a new Viewpoint.

25 January 2018

NHS hospital boards: caught on the horns of a dilemma?

NHS boards have a statutory duty to ensure quality and safety in their organisation, but there is a dearth of research evidence as to how best to do this and the effectiveness of different board practices.

23 January 2018

Changes in board leadership and governance in acute hospitals in England since 2013

A new report, co-authored by HSMC director Professor Judith Smith, finds that hospital leadership has generally changed for the better since the Francis Inquiry. There are, however, worrying signs that current high levels of demand, and the financial, workforce and regulatory pressures in the NHS, are putting recent gains in providing safer and kinder care to patients at risk.

05 December 2017

Graduation day for NHS leaders

Almost 1200 graduates from flagship Elizabeth Garrett Anderson programme have now received a Master in Healthcare Leadership, along with the NHS Leadership Academy Award in Senior Healthcare leadership.

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Please note that some of our on campus events may be replaced by virtual events - check with the event organiser listed against each event.

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Contact us

Health Services Management Centre (HSMC)
University of Birmingham Park House
40 Edgbaston Park Road
B15 2RT United Kingdom 


HSMC Knowledge & Evidence Service (KES)

Tel: +44(0)121 414 3672


HSMC Teaching

Tel: +44(0)121 414 2280

EGA Team

Email: (top up queries)

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