Service and Quality Improvement

Dr Kerry Allen is a senior lecturer at the Health Services Management Centre, University of Birmingham. With a disciplinary background in medical sociology, she is interested in applied research that improves health and care services, especially for people with complex needs or long term conditions. 

Her core research areas are: 

• long-term conditions, self-management and ...

Hilary is a Senior Fellow at the Health Services Management Centre, having joined the Department in 2008. Her professional background spans senior management positions within the NHS and journalism within the private sector. 

An experienced qualitative researcher, her relevant areas of interest and expertise include: Cancer policy and services; the introduction of Genomic Medicine into ...

Deborah is Director of Evaluation and a Senior Fellow in Organisational Development and Leadership at the Health Services Management Centre.

Her main research interests are concerned with the improvement of both the quality and capacity of public services to realise citizen and service user outcomes including for black and ethnic minority communities. Focussing on research, ...

Dr Jo Ellins is a Senior Fellow at the Health Services Management Centre and Deputy Director of the BRACE Rapid Evaluation Centre. She has over 15 years’ experience of leading applied health services research and evaluation for organisations across the public and charitable sectors. Jo’s main interests are around patients’ experiences and person-centred care, alongside which she ...

Russell has held the Chair in Health Systems at the University of Birmingham since 2010.  He is an Honorary Professor at the Australian Institute of Health Innovation, Macquarie University, Sydney and a Fellow of Bocconi University, Milan. He was previously Director of the Centre for Health Services Management at the University of York (2005-2009) and served as a Board Director of the York ...

Ross is a Senior Lecturer with interests in the organisation and governance of healthcare. His research analyses the experiences and dynamics of quality and safety, partnerships and collaboration, and hybrid organisational forms.

Ross is a Programme Director for the Level 7 Senior Leader Degree Apprenticeship. He also teaches across a range of HSMC programmes in relation to quality and safety, ...

Judith Smith is Professor of Health Policy and Management, and Director of the Health Services Management Centre, having taken up this role in 2015. She is also Director of the BRACE Rapid Evaluation Centre funded by the National Institute of Health Research for five years (2018-2023) and involving the University of Birmingham, University of Cambridge, RAND Europe, and National Voices. 

Iain specialises in teaching, consultancy and research in management and leadership development in the NHS, service evaluation and improvement, clinical engagement in management and leadership. From 2011 – 2013 he was co-Director of the educational element of the NHS Graduate Management Training Scheme and the NHS Clinical Leadership Fellows programme, and from 2012-2015 he was ...