Associate staff

HSMC maintains a team of associate staff whom we draw on from time to time, either because of specific skills and expertise, or because of capacity needs. Associate staff bring with them a range of skills and experiences in health and social care which are valuable in ensuring our desire to be both relevant as well as rigorous. HSMC offers associates interesting areas of work in teaching, consultancy and research and whole-day development sessions throughout the year.

Our Associate staff can all be contacted via: Robin Miller, or Sharon Casey

Steve Appleton

Steve Appleton, Associate staff HSMCSteve is Managing Director of Contact Consulting. He has over 25 years' experience of working in health and social care, as a practitioner and senior manager in both local authorities and the NHS and as a consultant. His work spans health, housing and social care, with a particular focus on mental health, learning disability, substance misuse and offender health.

Steve brings detailed knowledge of practice, central government policy and legislation, regional and local planning and delivery, combined with a strategic approach to service evaluation, problem solving and project management. He has contributed to and led work at national level and has been at the forefront of work to improve mental health commissioning and to develop housing and support solutions.

Gill Combes

Gill Combes, HSMC AssociateGill has held a variety of leadership and management roles in the NHS, the voluntary sector and research. The first ten years of her career in research and development, was followed by 19 years in NHS commissioning and leadership roles, including 3 years as a PCT Chief Executive.  This was followed by nine years in interim roles, consultancy and teaching.

Gill has a strong track record of achievement in both developmental and corporate roles, which are delivered by combining vision and innovation with practical change management skills. An open, inclusive and positive style is combined with strong strategic and critical thinking skills.  

Gill has been a senior associate at HSMC since 2007. She has worked on a number of professional development programmes including the Integrated Care Development Programme and the Aspiring Directors Programmes and undertakes coaching with senior NHS staff.  She combines this role with leading a research programme on long-term conditions within the West Midlands CLAHRC in the School of Health and Population Sciences.

Gill has a science first degree, a Masters and PhD in Psychology, and a post-graduate certificate in Health Economics and Health Policy.

Brian Cox

cox-brianx110Brian is a consultant in health and social care specialising particularly in whole system reviews aimed at shaping demand and aligning objectives, strategy and delivery. He has a strong background in education, development and workforce strategy with a particular emphasis on system leadership, the leadership of networks and health and social care integration for the benefit of users and patients. As a consultant he has worked as the workforce lead for the Putting People First Programme, was the Director of Leadership at the National Skills Academy for Social Care and has led reviews of commissioning in health and social care.

Brian has over 35 years of experience in research, local government, health services and development. Originally studying as community worker in Birmingham, he has practiced as a social worker, lecturer, researcher and senior manager. He led a national research project on inequality and ethnic minority take up of care services, managed a community development unit in Nottingham and delivered social regeneration and anti-poverty schemes in Birmingham. He was Assistant Director in Nottingham City Social Services for 9 years and a Regional Director for the NHS University. Brian currently works as a part-time Senior Lecturer on NHS leadership programmes.  

Brian is particularly interest in support the development of effective integration of services, supporting users, carers and patients to exert more control over the service they use and developing system leadership that is based in practice with partners and the experience of live challenges.

Jeremy Crabb

Jeremy was a successful senior NHS leader in both Primary Care and Acute sectors, and has a strong track record in working with Local Government.

His interest in systems leadership and Complex Adaptive Systems means he frequently works across the boundaries of organisations and teams, challenging cultural norms and behaviours. He has worked extensively with NHS Boards, Health and Wellbeing Boards, clinical and multi-agency teams, and enjoys the challenge of developing change with senior leaders and clinicians.

He has an MSc in OD and Consultancy for which he was awarded a Distinction and the Torres Pumps prize, and is an experienced coach.

Tessa Crilly

Tessa CrillyTessa Crilly is a health economist with 10 years experience in senior health planning and management in the NHS, specialising in service review, population needs assessment, resource allocation, cost benefit evaluations and workforce planning. She became an independent consultant in 1993, and has worked with a wide client base on over 200 projects in the UK, Eastern Europe and Central Asia. She has a particular interest in applying evidence-based approaches to practical problems, mixing quantitative analysis with qualitative research methods. Tessa graduated from the London School of Economics where she also obtained a PhD in the field of economics and health policy.

Eugenia Cronin

Eugenia CroninEugenia is a consultant in public health who spends her time delivering independent technical public health expertise and organisational development and leadership support to organisations within health and social care systems in the UK and in Australia. Recent projects include population needs assessment and service evaluations for public health commissioners in London, facilitation of learning sets for public health teams in transition in the South West of England, and health care planning training for Medicare local staff in Western Australia. Alongside her independent work, she is senior scientific advisor to the Health Services and Delivery Research programme of NIHR, a role she has held since 2010. She holds visiting academic appointments in the UK and in Australia, and enjoys teaching on a number of academic public health programmes.

Up until 2009 Eugenia worked in public health in London and most recently held the post of director of public health in Haringey. She is particularly interested in determinants of health and comparative healthcare systems. Her PhD explored the impact of different health care systems on primary care for depression. She is also Regional Continuing Professional Development Advisor for the Faculty of Public Health, and honorary secretary of the Climate and Health Council.

Susan Fairlie

Susan Fairlie, Associate staff HSMCSusan is a former Director of Nursing, specialising in Quality Improvement and Organisation Development. She has extensive experience of the NHS and has held several national leadership positions.

She is Visiting Professor at Worcester University and holds an MSc in Organisational Consulting from Ashridge. She is an Executive Coach, an NLP Practitioner, an accredited Leadership Framework Facilitator and licensed to use both the Strengths Deployment Inventory and Emotions and Behaviours at Work Facilitation. She is particularly interested in organisational relationships and believes that organisations flourish when they pay attention to these; supporting both individuals and teams to do this and, where necessary, helps them have courageous conversations.

She is an experienced facilitator and is particularly skilled in applying innovation, co-design, service improvement and transformation techniques. She has designed and delivered a number of clinical leadership development programmes and co-designed large-scale change programmes with a focus on improving patient safety, experience and effectiveness.

Sarah Faulkner

Sarah Faulkner, Associate staff HSMCSarah is a successful and highly experienced leader in health and social care consultancy and interim leadership. Her passion is connecting strategy and performance: enabling leaders, teams and individuals to work collaboratively and deliver high quality outcomes. She has a track record of delivering complex strategic programmes, specialising in strategy and organisational development, workforce planning and management, organisational change and capability building with a commercial project management approach. She is an integral part of the delivery team for the Nye Bevan Leadership Programme.

Sarah began her career as an NHS Graduate Management Trainee and has worked extensively in the public and private sectors. She holds a Diploma in Health Services Management and is a member of the Chartered Institute of Personnel and Development. As well as working with HSMC she is also Honorary Fellow at Manchester Business School.

Steve Gulati

Steve Gulati, HSMC AssociateSteve has 20 years' experience working in the health and social care, ten of those at Board or Head of Service level. With a background in Human Resources, Organisational Development and Patient and Public Involvement, his main areas of interest are in organisational behaviour and especially how this links to patent and service user experience. A passionate advocate of empowerment and autonomous employee leadership, Steve combines his role as a Consultant with his work with HSMC.

Having worked across the Acute, Community and Primary Care, and Mental Health sectors in the NHS, Steve brings a detailed knowledge of a variety of organisation types and sizes. His areas of expertise include leadership development, service user involvement, change management, the formulation and implementation of strategy, and workforce engagement. Steve has combined his work with academic partners since 2008.

Jeanne Hardacre

Jeanne Hardacre, HSMC AssociateJeanne is founder and director of Impact4, a specialist consultancy focusing on enhancing impact and outcomes for services and the people using them through leadership development and organisation development. 

Jeanne started her career as a graduate NHS management trainee, and after several years in operational management jobs, took up a range of training and development roles, latterly as Head of Education & Development at a large mental health trust. She later worked as a Senior Fellow at the Health Services Management Centre, where she led the unit's leadership development work in the NHS, combining post-graduate teaching, research and consultancy. 

Jeanne has run her own consultancy since 2004, with a wide-ranging portfolio of design, delivery and evaluation work at a local and national level. Her work includes coaching, personal development, team development, organisational development and multi-agency systems development. Underpinning Jeanne's work is an emphasis on organisations as social systems, with the most fruitful possibilities for sustained improvement and change lying in the relationships, dynamics and interactions between people. 

Jeanne has an MSc by research from the University of Birmingham and a PhD from Warwick Medical School, for which she researched links between leadership behaviours and service improvement in the NHS. She is a qualified MBTI practitioner, is MCIPD qualified and is an accredited Oshry Power & Systems facilitator. She is an OD Associate at the Centre for Innovation in Health Management,  University of Leeds Business School and an Associate with Aston OD.

Melanie Henwood

melanie-henwood-100x110Dr Melanie Henwood OBE is an independent health and social care consultant. Previously Melanie has held Visiting Fellowships at the London School of Economics, the University of Leeds, and the University of New South Wales, Sydney. She has more than 35 years experience in research and analysis, focusing particularly on: partnerships and boundaries in health and social care; personalisation in adult social care; the impact of changing eligibility criteria thresholds; and the situation of people who are self-funding. She has particular and long-standing interests in hospital discharge and continuing health care. She is a frequent commentator on health and social care issues in the professional press and in broadcast media.

Before establishing her own consultancy in 1991, Melanie held research posts at the King’s Fund (1989-91), the Family Policy Studies Centre (1983-89), and the University of Bath (1981-83). 

Since 2015 Melanie has been a member of the Standing Commission on Carers, she was a lay member and Vice Chair of the General Social Care Council from 2002-2010, and Chair of the Advisory Board on Social Care to the MS Society from 2009-2011.  Melanie has also been an adviser to the Joseph Rowntree Foundation, and a specialist adviser to the House of Commons Health Select Committee on several inquiries. Melanie was awarded the OBE for Services to Social Care in 2009.

Kim Jelphs

Kim Jelphs, HSMC AssociateKim is the Director of KU Limited who currently works as an Independent Development Facilitator and for one day a week as an OD Consultant in an NHS Foundation Trust. 2014 saw her take up roles as a Visiting Academic Fellow to the University of Curtin in Perth Australia and as an Associate to Keele University where she is contributing to Medical Leadership programmes. Her earlier career saw her work as a  Senior Fellow at the University of Birmingham (where she is still  an active Senior Associate),   and as a Clinical Director in the NHS where she lead clinical governance in an innovative way, with some processes and tools receiving national recognition. Her NHS experience includes senior roles in acute, primary and mental health organisations.  At Birmingham University her role focussed on leadership, organisational development and coaching. She led national leadership development programmes, including the NHS Management Training scheme and contributed to MBA and MSc programmes in the UK and in Hong Kong. 

She is an accredited Executive Coach, has a master's degree in Primary Health Care Policy and Management and is qualified to use a wide range of psychometric tools and assessments. Kim has extensive experience of working with individuals, teams and organisations (at local, national and international level), on both long and short term projects in public, voluntary and independent sector organisations. She is a creative, skilled facilitator and coach who passionately believes in helping people to make sense of things, in order to develop organisations, teams, systems and themselves.

Jane Keep

Jane KeepGame-changing Organisational Development Practitioner, Executive Coach and Strategic Advisor who puts the joy back into workplaces through restoring ethics and purpose amongst its people, teams and senior leadership. Has 30+ years experience across Organisational Development, Culture, Values, and Change Management within Further Education, Local Government, Not for Profit and NHS sectors. Expertise in mediation for conflict, leading large-scale (and globally coordinated) projects, presentations, working with Boards/Strategy Teams, and with staff at all levels of organisations. Also extensive activity initiating and conducting wide scale and cross-organisational programmes focused on whole scale societal change for true public benefit, plus pioneering harmony & vitality programmes for productivity, wellbeing, staff engagement, that at the core encourage regard (not abuse), responsibility and commitment at work. Inclusive in nature and style brings back the true meaning of work for people, professions, services, industries, and communities.

Specialist expertise in:

  • Developing Self-care at Work, and Health and Wellbeing programmes (as part of workplace health and wellbeing, and resilience at work - based on 6 year Phd study)
  • Board, Leadership and Management development
  • Behaviours at work: Designing and implementation of culture and values-based programmes; dealing with deep rooted behavioural issues at work
  • Teams: Team resilience and wellbeing, enabling sustainable team working relationships for effective and focused task delivery, dealing with team conflict, in addition to team coaching. 

Currently freelances in the NHS and wider public and voluntary sector.

Eileen Kibbler

Eileen Kibbler, HSMC Associate staffEileen has over 30 years experience of working in the health service, starting her career as a nurse and undertaking successful leadership roles within acute, community, Department of Health , primary care, and public health settings. This has provided her with a strong expertise in both developing strategy and service delivery.

At a time of radical changes in the health service, Eileen has been an inspirational leader in overseeing the reconfiguration of major services, reshaping workforce capacity whilst supporting effective delivery for new service models of care.

Eileen has a successful track record of strategic commissioning that has resulted in major service improvements. She is passionate about addressing health inequalities and improving health, working in collaboration with stakeholders including diverse communities and developing a range of innovative services that have had a positive legacy.

She particularly enjoys nurturing talent, supporting and motivating people at all levels , undertaking executive coaching and mentoring people from all backgrounds.

Chris Tanner

Chris Tanner, HSMC AssociateChris is a leadership coach, organisational consultant and researcher in health and social care.  Following an early career in education, he has worked as a service director with the Priory Group, and has also managed therapeutic communities for troubled adolescents.   He is a senior lecturer/ cohort director on the NHS Leadership Academy Elizabeth Garrett Anderson Programme, and course director for the University of Essex MA Management and Organisational Dynamics. Chris is also an Associate Consultant with the Kings Fund.

Recent consultancy projects include the design and delivery of several leadership development programmes (Health Trusts, HE sector), an evaluation of a care homes community engagement initiative (voluntary sector), and a director-level coaching programme (private sector).  He is an experienced facilitator, regularly providing support for teams under pressure.

Chris's special interests include personal leadership and team effectiveness: what are the cultural, dynamic, and personal factors that aid resilience, performance, and compassion in teams? How can teams find the courage to both face the 'internal' conversations they need to have to be sustainable, and face the challenge of building collaborative 'external' relations in complex systems? 

Carol Ward

Carol Ward, HSMC Associate staffCarol is a highly qualified Organisational Development Consultant and Healthcare Professional (former Nursing Director), with over 30 years experience. Her achievements include leading major organisational change and development programmes on behalf of Local Authorities, NHS Trusts and the Community and Voluntary Sectors. She is an experienced multi method facilitator, qualified executive coach and MBTI practitioner. She also has multiple experiences of communication with, and engaging, different stakeholder interest groups and individuals at all levels. Carol is a freelance consultant, alongside working part time as a Senior Lecturer/ Cohort Director on the NHS Leadership Academy, Elizabeth Garret Anderson programme.

Catherine Weir

Catherine Weir, HSMC Associate staffCatherine has worked in and around health and social care for 25 years.  Having completed a Masters in Medical Demography she moved into research in the care of older people in London and from there into working with the voluntary sector in West London. Since then she has held various senior strategic and service delivery positions in the NHS including PCG Chief Executive and PCT Director of Services. She has acute and primary care commissioning experience and has led the re-design and re-commissioning of a range of services in London and elsewhere. She has a Masters in Health Management combined with a commitment to community health initiatives. She has  bid for and implemented   a number of local, community based primary care led initiatives, a common theme being a focus on collaboration, engagement and addressing inequality. She is an experienced facilitator and Director of a small consultancy, Alpha and Omega Management Consultants Ltd. She is currently providing support to a local Hospice, a national charity and is a Tutor on the NHS Leadership Academy Elizabeth Garrett Anderson Programme.