Jacqueline Fitzgerald

Health Services Management Centre
Senior Fellow
Deputy Director Elizabeth Garrett Anderson programme

Contact details

HSMC, Park House
Park House
University of Birmingham
B15 2RT United Kingdom

Jackie has extensive experience in the design and delivery of a range of national and international leadership and management programmes individual and teams working in health and social care. These have involved traditional, work-based, distant and blended learning approaches.

Before joining the University of Birmingham in 2019, Jackie held a number of academic roles including joint NHS academic roles relating to leadership development. She has also worked as educational adviser at a national level for a professional organisation. Supporting diversity and inclusion lies at the heart of her work. Originally trained as a nurse, Jackie’s enduring interest is the healthcare workforce and the quality of services and care available to individuals and communities.


  • PhD (London School of Hygiene & Tropical Medicine)
  • MSc Occupational Psychology (University of London)
  • BA (Hons) Psychology (Bangor University)
  • PGCE (University of Wales)
  • Registered General Nurse (Birmingham)

Jackie is a fellow (FHEA) of the Higher Education Academy FHEA and holds a CMI Coaching qualification.


Jackie is deputy director of the Elizabeth Garrett Anderson programme which consists of the NHS Leadership Academy award in Senior Healthcare Leadership and the MSc in Healthcare Leadership.


Jackie’s research interests relate to health workers and workforce issues including workforce development and international migration. She is particularly interested in how individuals construct and manage their careers in healthcare.

Other activities

Jackie is an executive member of a two Wales – Lesotho partnerships (one regional, one national) involved in strengthening health systems through training and development. Jackie leads programmes and projects relating to leadership and management development.