Mr Michael Burrows BSc (Hons)

Mr Michael Burrows

Institute of Applied Health Research

Contact details

Murray Learning Centre
University of Birmingham
B15 2TT

Michael Burrows is a Doctoral Researcher in the Institute of Applied Heath Research undertaking work exploring the clinical roles of the GP receptionist.

Michael’s PhD will explore the role of the GP receptionist, specifically looking at the increasingly clinical roles they assume, The GP receptionist is a chronically under researched role in the NHS and Michael’s research will reverse this trend,  and offer practical, suggestions for re-shaping practices and developing support for those in the receptionist roles.


BSc (Hons) Human Psychology, Aston University (2008)


Michael received his BSc (Hons) in Human Psychology in 2008 from Aston University.

After graduating he took a post at Liverpool John Moores University working as an Public Health/Alcohol researcher. In this post Michael led on a number of research projects exploring links between alcohol use and drug use and sexual health, exploring social norms around alcohol consumption, evaluating alcohol intervention training and public health campaigns as well as exploring the alcohol treatment pathways for offenders across the North West of England.

 After leaving this post Michael has worked as a researcher looking into children’s healthcare, specifically the language used to describe the sick child and most recently he worked for a care and support charity as the Research Officer where his worked centred on evaluating technologies and tools designed to aid older people with mild cognitive impairments.

 In late 2015 Michael left this role and started his PhD studentship looking at the roles of the GP receptionist.

Doctoral research

PhD title
The use of process involvement methodologies to equip receptionists for their clinical roles in General Practice.Expected year of completion: 2019 Supervisors: Sheila Greenfield, Ian Litchfield and Nicola Gale   College of Medical and Dental Sciences Graduate School    


Michael’s research activity is based in Primary Care, specifically General Practice. Exploring the roles of the GP receptionist, in general and those roles which may be considered clinically relevant specifically.

Research groups and centres: 

Health Services Management Centre (HSMC)

Other activities

Michael is a PGR rep for the Institute of Applied Health Research.


Burrows M, Gale N, Greenfield S, Litchfield I. (2017).  Exploring the clinically orientated roles of the general practice receptionist: a systematic review protocol. Systematic Reviews 6:209.

 Litchfield, I, Gale N, Burrows M, and Greenfield, S. (2017). "The future role of receptionists in primary care." British Journal of General Practice 67(664): 523.

 Litchfield I, Gale N, Burrows M, and Greenfield, S (2016)  Protocol for using mixed methods and process improvement methodologies to explore primary care receptionist work  BMJ Open;6