If you're not satisfied with any aspect of your University accommodation, you can tell us about your concerns by using our Accommodation complaint form
It is expected that most concerns will be resolved informally and as close to the origin of the concerns as possible.
You should attempt to raise your concern with a member of the Student Accommodation Team, within one month of the relevant incident, who will try to resolve the matter locally and informally. Any formal complaint should include either evidence of or reference to attempts made to resolve locally.
If you remain dissatisfied following consideration of and feedback and/or action regarding your concern by an appropriate member of the team you should raise your concerns formally in writing by completing and submitting the online Complaint Form within one month of the date of the conclusion of the response or action from the Customer Service Manager or appropriate member of staff.