Student Mentor Scheme


The Student Mentor Scheme is a team of 12 current students who have been trained to provide free advice and guidance to students living in university accommodation. They are available to help you, from when you receive your accommodation offer, to moving in and throughout your time in university accommodation.

The Scheme can help you with a wide variety of issues including:

  • Settling into University life, homesickness, personal difficulties, and all other issues relating to your general wellbeing.
  • Getting on with your new flatmates, flat disputes, and other shared living and accommodation related issues.
  • Exam stress, extenuating circumstances, the transition into independent learning and other issues relating to your academic study.
  • Budgeting, finding part time work, sources of funding and other finance related issues.

No Problem Too Big, No Problem Too Small!

The Scheme also offers a variety of events and services throughout the academic year, including: a timetable of activity during Welcome Week; 121 mentoring support; drop-ins throughout the year; and mediation to help you work through any flat issues. You will also receive useful information to help you tackle important student issues, including personal safety, house hunting and extenuating circumstances.

To find out more about our timetable of events for Welcome Week or any aspect of the Scheme, please visit:

1-2-1 support and when you need it most

Student Mentors can also provide you with 1-2-1 support when you arrive at University to help with orientation around your new home and throughout the year. This support can be a one off or on a more regular basis, depending on your needs. If you think that you would benefit from this support then please email anytime, either before or after you arrive at University.

Contacting the Student Mentor Scheme

To access our service please phone, email or visit the Mentor Welfare Office based in The Vale Hub, next to The Duck and Scholar (Shackleton). The office is open Monday to Friday, 4pm to 8pm during term time. Outside these opening times please contact your accommodation reception for assistance.

Email -
Telephone - +44 (0)121 415 8568
Website -