24/7 Canvas Support

We offer an enhanced support service for all staff and students to help them make the most of Canvas. The support is available 24/7 via live web chat or email.  You can access this via the HELP button on the left hand tool bar.

This service will help you explore further features in Canvas to support the planning of your teaching, learning and assessment at a time and place to suit your needs. The dedicated Canvas online support team are happy to talk you through new features or deal with any Canvas-related issues.

We would welcome your feedback on how this online micro Canvas training and support is working for you. You can do this by contacting your local Head of HEFi Digital.

Live chat with Canvas 24/7 Support is available via this link https://cases.canvaslms.com/liveagentchat or you can report a problem using the Canvas help menu.

For login and technical issues please raise a ticket via the IT Service Desk: https://universityofbirmingham.service-now.com/itportal/

Canvas Global Community:

Alternatively, you can access the Canvas Community to find answers, share ideas, and learn how to use Canvas by asking questions to the rest of the community.