PebblePad FAQs

Below are some frequently asked questions (and answers) about PebblePad for staff and externals.

 

Q: What is the difference between Resources and Assets?
A: You might want to think of a Resource as a blank form, which belongs to the system, which you need to fill in. An Asset is your own copy of the Resource once you have filled t in and saved it or an item you have created in PebblePad, or uploading a file. You can find your Assets in your Asset Store inside Pebble+ and the Resources will be in the Resource Store. Link to these areas are located on the "Home" screen Pebble+ as well as across the top of the "Store" screen.

Q: Can I work without an internet connection? (Offline)
A: No, PebblePad is a fully online system and requires an active internet connection at all times in order for you to save your work. If your internet connection is interrupted for any reason while you're using PebblePad, you might lose some or all of your work. If that happens, you should contact your programme admin team for further advice.

Q: How does an external examiner change their password?
A: An external examiner can use the ''Forgotten your password?'' and ''Change your password'' links on the login page in the same way as any other user are able too.

Q: Why are my students not appearing in my set?
A: Check with your college admin team that the students are enrolled.

Q: I cannot see some of my students’ workbook submission, but I can for others.
A: Please ask your admin to check if your students are in your tutor group set in Atlas, they may have been allocated to another set by mistake

Q: I cannot see some of my students’ workbook submission, but I can for others.
A: Please ask your admin to check if you have more than one PebblePad account and if so, these need to be consolidated into one. Log a call/ticket with your local admin support team.

Q: I cannot see my students work book submission.
A: Please ask the student to share their Workbook "With ATLAS - For Assessment..." by clicking the "I want to" button in the top right.