IT for new students

Getting connected to IT is essential. The University uses a range of online services to help you manage your studies. Find out what you can do to help you stay connected.

Online Registration

You will receive your student username and password when you are asked to complete Online Registration. Completing Online Registration will give you full access to the range of online services available, so it is essential that you complete it as soon as possible when asked to.

You should change your password to something more memorable for you. You can use Password Manager to change your password yourself, any time of the day or night. You will be prompted to change your password every 180 days.

Find out about Online Registration

MyUoB app

MyUoB is a new mobile app providing easy access to timetables, emails, module information and more – wherever and whenever you need them. The official app for the University of Birmingham brings together key services and resources, and allows you to move your favourite features to create an app display that is personalised to you. MyUoB is available as a free download for iOS and Android devices. Simply search for MyUoB in your app store, download and go!

Find out more about MyUoB

Student email address

We will use your student email address to contact you about important matters relating to your studies and being a student here. You should check it daily for updates and useful information, including information about your induction (orientation) sessions.

Your student email address will take the format of

You will receive your student username when you are asked to complete Online Registration. It will be three letters (your initials) followed by three or four numbers. For example, if your username is ABC123 then your email address will be

You can access your student email through the MyUoB app, which will be available for iOS and Android.

In the meantime, you can access your email online at You can also set it up on your mobile device or computer email service. Postgraduate Research students can access their email account at

Free Microsoft 365 software and Microsoft Teams

Microsoft 365 is a cloud-based service bringing you access to Word, Excel, Powerpoint and OneNote on up to 15 devices free-of-charge whilst you are a student. It also provides enhanced mail storage and access for undergraduate and postgraduate taught students.

Explore Microsoft 365

You will have access to Microsoft Teams as part of Microsoft 365. Teams is an online space where you can text and video chat with other students, share files, take part in meetings, and work collaboratively. Teams allows you to carry on working on your group projects and share ideas with classmates even when you are not on campus. Find out more about Teams.

Student intranet

The student intranet is your key source of information as a student, from finding out the latest news, accessing StudentHelp to understanding wellbeing support. Take some time to explore the student intranet and understand the information available.

Visit the student intranet

Connecting to WiFi

High-speed WiFi access is available across campus. Eduroam is the main WiFi network for students and staff. WiFi and wired connections are available to those living in University-owned accommodation through ASK4.

Connect to Eduroam

Studying online

Studying online will be a key feature for all students as we start this academic year. Find out more about studying online with us.

Studying online

IT Service Desk

The IT Service Desk is where you go if you have any IT related issues at the University. Visit the IT Service Portal to report a problem, make a request or search for an answer to your question in the IT Knowledge Base. You can also use the IT Service Portal's Live Chat facility to speak to one of our friendly IT Service Desk operators.

Explore the IT Service Desk