Staying safe in accommodation

Moving into University accommodation is exciting, but can be daunting too. There are some simple steps we can all follow to help keep you and your new friends safe and well.

Covid-19 restrictions

We will continue to monitor updates from the government and the education sector as we get closer to Welcome, and will update you on any changes to restrictions that may impact your time in accommodation.

Find out more about arriving in the UK, if you are travelling internationally.

Getting to know your flatmates

Connecting with others in your accommodation can help you feel more at home. The Guild of Students hosts a range of Facebook groups to help you connect with other new students.

Please be aware that each year we see a number of unofficial Facebook groups set up for 'freshers' or accommodation sites. Be cautious of who you are giving your information to and bear in mind that many of these groups are set up by promoters who want to sell tickets to events. We recommend following updates from the Guild of Students, who provide the only official freshers' events for the University of Birmingham student community.

24/7 Support

Moving to a new city, and maybe even a new country, is exciting but it can also be a little daunting. That’s why each accommodation village has a dedicated team of staff on hand day and night to provide you with any support you need. 

Find out how to get in touch

Our Security teams work 24/7 to keep our campus community safe, and provide guidance for staff and students.

Hall Reps and Student Mentors

You will have a dedicated Hall Rep on-hand to help you settle into your new accommodation from day one. They will support you with any day-to-day aspects of living in halls, help you break the ice with your new flatmates and provide top tips on navigating your accommodation village. They’ll also ensure you have the best student experience possible by organising a whole host of exciting social events in your halls and beyond.

The Student Mentors are also here to help. As current students, they have the first-hand experience to support you in your first year at the University of Birmingham. They can advise you on everything from managing your finances to maintaining good mental health. You can find them in The Vale Hub Monday to Friday (4pm-8pm), during term time. You can also contact them via phone or email.

If you’re an international student, a Student Mentor will be in contact with you during your first few weeks to see how you’re settling in and offer any support you may need. 

Safety and Convenience

Although lockdown restrictions in the UK are easing, we’ve put additional measures in place to ensure you live happily and healthily in halls. This includes convenient contactless reporting; all the support you need can be accessed digitally to minimise face-to-face interactions.

If you are in University accommodation or living with our Partner, Unite Students, you will be able to report maintenance requests or check the status of laundry machines from an accommodation app, minimising physical interaction. 

Living in the private sector

Living outside of University or Partnered Accommodation does not mean being alone. We will support you from start to finish so you can make the most of your time in the local community.

Rent Right

Rent Right is an initiative run by the University and Guild of Students to offer students expert housing advice and guidance during their time at Birmingham. The programme aims to inform, empower and support you to make the best decisions so you can find your new home with ease. You can find out more about the service and what help is available here.

Contract checking service

Although most contracts will be perfectly sound, it’s always good to have an extra pair of eyes on it before you sign. The Living team can check your contract for you at the Community Living hub at Bournbrook Pavilion or the Living shop in University Centre. Simply call the team on 0121 414 8000 or email them at living@contacts.bham.ac.uk to book an appointment. You can also drop by the Living shop.

Community Living: Advice and Support

The Community Living team are here to support you every step of the way throughout your time at Birmingham. By collaborating with local residents, businesses and students, the team work to make your experience in the community the very best it can be, allowing you to flourish. Find out more about how the team can support you.