IT Support

As a distance learner it's likely that you will rely on technology to keep you connected with your lecturers, other students and the wider University.

Our IT Services team have put together a useful guide for new starters, providing information about key services and answers to common questions for students.

Logging on

The University uses single sign on for the majority of its online services, meaning you will use the same username and password. Your student username and password are emailed to you when you are invited to complete Online Registration. If you have problems with your username or password, you will need to speak to the IT Service desk.

Some of the main online services are:

  • my.bham student portal - including Online Registration, your student email, programme information and much more.
  • Canvas - the University's virtual learning environment
  • Findit@Bham - your online access to the Library
  • Student Intranet - a huge range of information for current students
  • Wifi - wifi internet access on campus

Password Manager

You can use the Password Manager to reset your password yourself, any time of the day or night. Setting up a profile is quick and simple and will save you time if you ever forget your password.

Office 365 and Student Email

Microsoft Office 365 is a cloud-based service bringing you access to Word, Excel, Powerpoint and Lync on up to 5 devices free-of-charge whilst you are a student, as well as enhanced mail storage and access for undergraduate and postgraduate taught students.

You can access your student email account by selecting the Office 365 icon from the my.bham portal. The University will contact you through your student email, so it is important to check it regularly.

IT Service Desk

The IT Service Desk is your gateway to the University's IT Services. Search the knowledge base, report issues and find out more about what's on offer.


The University is part of the global Eduroam network, providing free roaming network access in 77 countries. You can connect to the wifi network free-of-charge at other participating institutions using your University login. Find out how to log on to Eduroam using your University of Birmingham login on our wireless network support page.

Canvas Self-Enrol Courses

It is likely that you will need to access Canvas as part of your course, but there are also a number of short, specific courses on the Canvas Gallery aimed at students for you to self-enrol on and complete at your own pace, including 'how-to' guides for using Microsoft Office and other software.