The University of Birmingham is committed to ensuring a safe and supportive environment exists for all staff, students and visitors to the University.
In Student Accommodation we have developed and implemented robust procedures, which have been adapted from the University’s Safeguarding Children and Young People Policy to specifically provide support and a framework to report incidents or concerns staff may have about residents under the age of 18.
All complaints about accommodation, minor incidents or if a resident is in any form of distress, upset or has an injury, staff will refer this to the Customer Service Manager (CSM), responsible for Birmingham International Academy residents and under 18 year old residents, as soon as possible.
For more serious incidents where a resident’s welfare is being affected, is in danger or an emergency situation arises staff will contact the emergency services immediately and contact a Manager and the Customer Service Manager (CSM). The CSM will consider the matter and refer to the appropriate third parties, such as the University’s Child Protection Officer, the Police or Local Authority.
Relevant staff working in Student Accommodation have been vetted by the Government’s Disclosure and Barring Service (DBS). In addition they have received training and advice on how to support all residents, in particular, those who are under 18 years of age.
Student Accommodation provides a 24 hour service throughout the year across the three student villages and all residents, including those under 18, can access this service for a variety of needs.
Wherever possible accommodation staff will have contact with under 18 year old residents in an open environment, avoiding situations in which an adult and an individual child or young person are alone. If staff are required to visit an under 18 resident in their study bedroom to carry out a repair they will do this with a colleague rather than on their own.