Getting connected to IT is essential. The University uses a range of online services to help you manage your studies. Find out what you can do to help you stay connected.
You will receive your student username and password when you are asked to complete Online Registration. Completing Online Registration will give you full access to the range of online services available, so it is essential that you complete it as soon as possible when asked to.
You should change your password to something more memorable for you. You can use Password Manager to change your password yourself, any time of the day or night. You will be prompted to change your password every 180 days.
Find out about Online Registration
Student email address
We will use your student email address to contact you about important matters relating to your studies and being a student here. You should check it daily for updates and useful information, including information about your induction (orientation) sessions.
Your student email address will take the format of firstname.lastname@example.org
You will receive your student username when you are asked to complete Online Registration. It will be three letters (your initials) followed by three or four numbers. For example, if your username is ABC123 then your email address will be ABC123@student.bham.ac.uk
You can access your student email account by selecting the Office 365 icon from the my.bham portal. You can also set it up on your mobile device or computer. Postgraduate Research students can access their email account at mail.bham.ac.uk
You can set up your email on your phone or tablet
Change and manage your password yourself
Free Office 365 software
Microsoft Office 365 is a cloud-based service bringing you access to Word, Excel, Powerpoint and Lync on up to 5 devices free-of-charge whilst you are a student, as well as enhanced mail storage and access for undergraduate and postgraduate taught students. Find out more about Office 365.
The student intranet is your key source of information as a student, from finding out the latest news, accessing StudentHelp to understanding wellbeing support. Take some time to explore the student intranet and understand the information available.
Visit the student intranet
Connecting to wifi
Wifi access is available across campus. Eduroam is the main wifi network for students and staff. Wifi and wired connections are available to those living in University-owned accommodation through ASK4.
Connect to eduroam
Canvas and Library resources
Canvas is the University's virtual learning environment. Depending on your programmeou will use it to access course materials, complete and submit assignments, and to view lecture recordings. Your department may also use it to send you important notifications about your studies.
Through the Library you will have access to millions of books, journals, articles and resources, as well as being able to book group study rooms and PCs, loaning laptops and accessing the Academic Skills Centre.
Explore your virtual learning environment
Access the full range of resources available to you through the Library
IT Service Desk
The IT Service Desk provides support for IT on campus and online. You can access the IT Service Portal, visit their reception desk in the Main Library, or contact them by phone.
Explore the IT Service Desk
The IT Service Desk also run the Laptop Clinic, a free service for students to diagnose and repair configuration and software-related issues.
Find out about the Laptop Clinic