Welcome Hubs - Opening times

Many of the essential tasks you need to complete when you arrive at the University can be done at our Welcome Hubs. 

We have a range of Welcome Hubs, each offering specific services. You can see descriptions and opening times for each Hub below. If you're not sure what you need to do, check our essential student checklist for more information.

Welcome Week

Welcome Marquee

The Welcome Marquee in Chancellor's Court (Edgbaston Campus) will be open for you to meet the services that are here to support you and help you enjoy your time at the University. You can book a campus tour, pick up a campus map or ask one of our Welcome Assistants for help. 

Opening times:

  • Saturday 16 September: 10.00am - 4.00pm
  • Sunday 17 September: 10.00am - 4.00pm
  • Monday 18 September: 10.00am - 6.00pm

Welcome Student Hub

The Welcome Student Hub will provide ID cards for UK/EU students, and Online Registration support and letters and statements for all students.

Opening times:

  • Saturday 16 September: 10.00am - 4.00pm
  • Sunday 17 September: 10.00am - 4.00pm
  • Monday 18 September: 9.00am - 7.00pm
  • Tuesday 19 September: 9.00am - 5.00pm
  • Wednesday 20 September: 9.00am - 4.00pm
  • Thursday 21 September9.00am - 4.00pm
  • Friday 22 September: 9.00am - 2.00pm

International Welcome Hub

The International Welcome Hub will provide Right to Study checks and ID cards for international students (non-EU) who have collected their Biometric Residence Permit (BRP) from a Post Office, students who do not require a BRP, or students who already have a BRP.

Students who collect their BRP card from the University campus do not need to visit the International Welcome Hub.

Opening times:

  • Saturday 16 September: 10.00am - 4.00pm
  • Sunday 17 September: 10.00am - 4.00pm
  • Monday 18 September: 9.00am - 7.00pm
  • Tuesday 19 September: 9.00am - 5.00pm
  • Wednesday 20 September: 9.00am - 4.00pm
  • Thursday 21 September9.00am - 4.00pm
  • Friday 22 September: 9.00am - 2.00pm

Biometric Residence Permit (BRP) Zone

If you are an international student and have chosen to collect your Biometric Residency Permit (BRP) from campus, you will need to request an appointment with the International Students' Advisory Service (ISAS) to collect it from the BRP Zone based in the Nuffield Building (R9 - Edgbaston Campus).

If you have an appointment at the BRP Zone, you do not need to visit the International Welcome Hub.

Opening times:

Please note that the BRP Zone is by appointment only. You will need to request an appointment.

  • Saturday 16 September: 10.00am - 4.00pm
  • Sunday 17 September: 10.00am - 4.00pm
  • Monday 18 September: 9.00am - 7.00pm
  • Tuesday 19 September: 9.00am - 5.00pm
  • Wednesday 20 September: 9.00am - 4.00pm
  • Thursday 21 September9.00am - 4.00pm
  • Friday 22 September: 9.00am - 2.00pm

Banking Fair

Find out more about opening a bank account in the UK and meet with representatives from local high street banks in the Nuffield Building (R9 - Edgbaston Campus).

Opening times:

Please note that the BRP Zone is by appointment only. You will need to request an appointment.

  • Saturday 16 September: 10.00am - 4.00pm
  • Sunday 17 September: 10.00am - 4.00pm
  • Monday 18 September: 9.00am - 7.00pm
  • Tuesday 19 September: 9.00am - 5.00pm

Beginning of term

Term begins on Monday 25 September 2017. At this point, several of the Hubs will combine to form the Returners' Hub, open to new and returning students.

Returners' Hub

The Returners' Hub will offer ID cards, Online Registration support, and proof of study letters/documents for all students, as well as Right to Study checks and Biometric Residence Permit (BRP) collection for international students.

Opening times:

  • Monday 25 September: 9.00am - 7.00pm
  • Tuesday 26 September: 9.00am - 4.00pm
  • Wednesday 27 September: 9.00am - 4.00pm
  • Thursday 28 September: 9.00am - 4.00pm
  • Friday 29 September: 9.00am - 4.00pm
  • Saturday 30 September: Closed
  • Sunday 1 October: Closed
  • Monday 2 October: 9.00am - 7.00pm
  • Tuesday 3 October: 9.00am - 4.00pm
  • Wednesday 4 October: 9.00am - 4.00pm
  • Thursday 5 October: 9.00am - 4.00pm
  • Friday 6 October: 9.00am - 2.00pm

Student Help

You can find answers to a huge range of questions about Welcome, Online Registration and student administration on our Student Help pages.