Welcome Hubs - Opening times

Many of the essential tasks you need to complete when you arrive at the University can be done at our Welcome Hubs. 

We have a range of Welcome Hubs, each offering specific services. You can see descriptions and opening times for each Hub below. If you're not sure what you need to do, check our essential student checklist for more information.

From Monday 14 October onwards, you should visit Student Help and the Aston Webb Student Hub for support with ID cards, documents and other administrative processes.

Welcome Week

Welcome Marquee

The Welcome Marquee in the Green Heart (near the library, Edgbaston Campus) will be open for you to meet the services that are here to support you and help you enjoy your time at the University. You can book a campus tour, pick up a campus map or ask one of our Welcome Assistants for help. 

Opening times:

  • Saturday 21 September: 10:00 - 16:00
  • Sunday 22 September: 10:00 - 16:00
  • Monday 23 September: 10:00 - 18:00

Welcome Registration Hub

The Welcome Registration Hub will provide ID cards for UK/EU students, and Online Registration support and letters and statements for all students.

Opening times:

  • Saturday 21 September: 10:00 - 16:00
  • Sunday 22 September: 10:00 - 16:00
  • Monday 23 September: 09:00 - 18:00
  • Tuesday 24 September: 09:00 - 17:00
  • Wednesday 25 September: 09:00 - 17:00
  • Thursday 26 September09:00 - 16:00
  • Friday 27 September: 09:00 - 14:00

International Welcome Hub

The International Welcome Hub will provide Right to Study checks and ID cards for international students.

If you are an international student and have chosen to collect your Biometric Residence Permit (BRP) from campus, you will need to request an appointment with the International Student Team (IST) to collect it from the International Welcome Hub.  

Opening times:

  • Saturday 21 September: 10:00 - 16:00
  • Sunday 22 September: 10:00 - 16:00
  • Monday 23 September: 09:00 - 18:00
  • Tuesday 24 September: 09:00 - 17:00
  • Wednesday 25 September: 09:00 - 16:00
  • Thursday 26 September09:00 - 16:00
  • Friday 27 September: 09:00 - 14:00

Wellbeing Marquee

Our new Wellbeing Marquee is open all week on the Green Heart (near the library, Edgbaston Campus), and provides a quiet and relaxed space get creative, connect with friends, try out new activities or just take some time out to reflect.

Talk to our Wellbeing staff and discover information to help you be pro-active in looking after yourself during your time at University.  With a huge range of activities on offer, including yoga, board games and origami, it’s the perfect opportunity to meet new friends and try something a little bit different during Welcome.

Banking Fair

Find out more about opening a bank account in the UK and meet with representatives from local high street banks in the first floor foyer of the Bramall Building (R9 - Edgbaston Campus). This event is open to all students interested in opening a bank account.

Opening times:

  • Saturday 21 September: 10:00 - 16:00
  • Sunday 22 September: 10:00 - 16:00
  • Monday 23 September: 09:00 - 17:00
  • Tuesday 24 September: 09:00 - 17:00

Beginning of term

Term begins on Monday 30 September 2019. At this point, all students should visit the Welcome Registration Hub for queries relating to ID cards, Biometric Residence Permits, letters and documents, and Online Registration queries.

Welcome Registration Hub

The Welcome Registration Hub will offer ID cards, Online Registration support, and proof of study letters/documents for all students, as well as Right to Study checks and Biometric Residence Permit (BRP) collection for international students.

Opening times:

  • Monday 30 September: 09:00 - 18:00
  • Tuesday 1 October: 09:00 - 16:00
  • Wednesday 2 October: 09:00 - 16:00
  • Thursday 3 October: 09:00 - 16:00
  • Friday 4 October: 09:00 - 16:00
  • Saturday 5 October: Closed
  • Sunday 6 October: Closed
  • Monday 7 October: 09:00 - 18:00
  • Tuesday 8 October: 09:00 - 16:00
  • Wednesday 9 October: 09:00 - 16:00
  • Thursday 10 October: 09:00 - 16:00
  • Friday 11 October: 09:00 - 14:00

Student Help

You can find answers to a huge range of questions about Welcome, Online Registration and student administration on our Student Help pages.