Accommodation Complaints Form
If you're not satisfied with any aspect of your University accommodation, you can tell us about your concerns by using our Accommodation complaint form
It is expected that most concerns will be resolved informally and as close to the origin of the concerns as possible.
You should attempt to raise your concern with a member of the Student Accommodation Team, within one month of the relevant incident, who will try to resolve the matter locally and informally. Any formal complaint should include either evidence of or reference to attempts made to resolve locally.
If you remain dissatisfied following consideration of and feedback and/or action regarding your concern by an appropriate member of the team you should raise your concerns formally in writing by completing and submitting the on line Complaint Form within one month of the date of the conclusion of the response or action from the Customer Service Manager or appropriate member of staff.
In compliance with Data Protection Law, the University is unable to divulge information relating to your account to a third party unless we are in possession of your third party consent.
For more information about how the University might use your data, please visit our Privacy Pages.