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Online Patient Feedback About Care: what difference is it making?

Park House, The Courtyard Room, University of Birmingham
Social Sciences
Tuesday 19th November 2019 (12:00-14:00)
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Jennie Oldfield –

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Online patient feedback is a growing phenomenon in many countries. The recent Inquire UK study, based in Oxford, found that 42% of UK adults had read online feedback about healthcare, tests or treatments in the past year, and that feedback authors primarily wished to inform other patients, praise the service received, and help improve standards of care. 

Speaker: Dr James Munro, CEO, Care Opinion CIC

Research into online patient feedback is now rapidly developing with an emerging multi-disciplinary community of practice. This seminar will offer a selective overview of recent and ongoing research on intention, practice and impact, and suggest possibilities for both future research and practice.


Dr James Munro is chief executive of Care Opinion, the UK’s leading non-profit online feedback service for health and social care. His background is in clinical medicine, public health, and health services research.

He leads a small team united by a passion for using the web to carry the voices of patients and carers into the heart of the health and care system, in ways which make a real difference to people, services and culture.

This event is free to attend although registration is required. Refreshments will be provided.

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