Our work in this area addresses the key concepts, approaches, challenges and opportunities in negotiating the relationship between health and social care as it is provided, and as it is experienced by people, patients and communities.
Governments in many countries are encouraging greater involvement of patients and the public in health care decision-making in the belief that services will be more accessible, acceptable and effective if the people who use them are involved in their planning, design and delivery.
Moreover, the experience of people using a service is increasingly recognised as a critical dimension of health care quality, and efforts to understand and improve that experience are longstanding within the NHS and many other health systems internationally.
Contact: Hilary Brown or Karen Newbigging
Current and recent research projects focusing on the experiences of patients and members of the public include:
We involve patients and members of the public in our research as co-researchers, as advisors, as representatives, as participants, and as a key audience for our findings.
Members of the people, patients and communities theme
Dr Kerry Allen is a senior lecturer at the Health Services Management Centre, University of Birmingham. With a disciplinary background in medical sociology, she is interested in applied research that improves health and care services, especially for people with complex needs or long term conditions.
Her core research areas are:
- long-term conditions, self-management and ...
Hilary is a Senior Fellow at the Health Services Management Centre, having joined the Department in 2008. Her professional background spans senior management positions within the NHS and journalism within the private sector.
An experienced qualitative researcher, her relevant areas of interest and expertise include: Cancer policy and services; the introduction of Genomic Medicine into ...
Deborah is Director of Evaluation and a Senior Fellow in Organisational Development and Leadership at the Health Services Management Centre.
Her main research interests are concerned with the improvement of both the quality and capacity of public services to realise citizen and service user outcomes including for black and ethnic minority communities. Focussing on research, ...
Reader in Health Sociology and Policy
College Director of Postgraduate Research
Nicola Gale, MA, PhD, is a health sociologist, with a track record in both single-discipline sociological research and interdisciplinary health research where she has brought her sociological perspective and skills to projects in fields of health services research, public health, primary care, community-led and complementary health care.
Dr Gale is committed to theoretically-informed empirical ...
Reader in Healthcare Policy and Management
Karen joined HSMC as a Senior Lecturer in Healthcare Policy and Management in November 2013. Originally qualifying as a clinical psychologist, Karen has over thirty years’ experience in the health and social care sector, including direct service provision and commissioning. For the past fifteen years Karen has been involved in research, consultancy and system development for a broad range ...
Reader in Health Policy and Management
Director of Research
Iestyn is a Reader in Health Policy and Management and HSMC Director of Research. He is involved in a range of research, teaching and knowledge transfer work and has a broad methodological experience and expertise. He specialises in social science approaches to Health Services Research, employing mixed methods study designs. He has specific expertise in: priority setting, decision making and ...
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