Susan Brock was formerly Academic Manager at the Institute for Advanced Teaching and Learning (2010-2013) and Administrator of the CAPITAL Centre at Warwick, a Centre for Excellence in Teaching and Learning focusing on creativity and performance (2005-2010) both at the University of Warwick; Head of Academic Resource Development (1997-2000) and then Head of Library and Information Resources at the Shakespeare Birthplace Trust (2000-2005); Executive Secretary of the International Shakespeare Association (1997-2000); and Librarian at the Shakespeare Institute (1978-1997). While at the Shakespeare Institute, she oversaw the move of the Institute Library from the University campus to Stratford-upon-Avon and the building of the Johnson Library at Mason Croft.
Her doctoral thesis was an edition of the neo-latin drama Labyrinthus (1598) by Walter Hawkesworth. While researching the thesis for the Department of Classics at Birmingham she discovered the Institute Library and stayed. She qualified as an archivist in 1975.