Student Services

Student Services consists of a range of teams that support our students to settle and stay at the University, and deal with problems that may affect their learning through professional advice and help.

Our services include:

Disability and Learning Support Teams

Experienced staff offer a wide range of specialist advice and support to students with physical and mental health disabilities, specific learning difficulties and other conditions. We work with students to develop their skills for independent and effective learning.

Mental Health & Wellbeing Service

We use of a range of interventions including one-to-one support, workshops, and online resources, and offer a practical approach to coping with common issues faced by students, for example: stress and anxiety management, confidence building, and time/task management. We also provide short-term professional, confidential counselling – face-to-face and online – for students who are experiencing emotional or psychological problems whilst at university and run group workshops on topics such as Eating Issues, Bereavement, LGBT Support, and others.

Student Services Support Team

Delivering a professional, knowledgeable and responsive service to students, staff and stakeholders throughout the academic year giving information about the support services available at the University and how to access them.

We act as the first point of contact for students disclosing to the University with specific needs, e.g. disability, specific learning difficulties (e.g. Dyslexia) or mental health conditions. We help students to access emotional support when faced with unexpected circumstances and signposting to relevant services.

Student Information Team

Throughout the academic year, the team proficiently handles over 60,000 enquiries (online and face-to-face) on all aspects of a student’s administrative record. We also manage the Student Hub in Aston Webb. 

Funding, Graduation & Awards

We provide students with information and advice about financial support, provided by the government and the University, such as scholarships, bursaries and award schemes. We also arrange the University's degree congregations, which take place in December and July.

International Students’ Advisory Service

We provide specialist support and advice for prospective and current international students at the University on immigration issues, registration and welfare legislation, as well as advise on and develop initiatives to improve the international student experience.

University Graduate School

We support Birmingham’s postgraduate researchers (PGRs). We encourage an interdisciplinary postgraduate researcher community through a variety of social and academic activities. We also act as a gateway to support and advice, working closely with other University services.

Student Experience Projects Team

We support the continuous development of the student experience by delivering a range of projects. The team also co-ordinates major annual events, including activity to welcome new students. They work with colleagues across Colleges, Professional Services and the Guild of Students.

Communications and Engagement Team

We work with colleagues across the University to improve student communications and make information timely, relevant and accessible. The team also co-ordinates Academic Services staff communications, including sharing University news and opportunities to take part in a variety of projects.

Key people

Director of Student Affairs
Jon Elsmore

Deputy Director, Student Services
Kelly Hamilton

Assistant Director (Student Support)
Nahid Saiyed

Assistant Director (Service Development)
Joanne Bryan 

The Student Services Directorate can be contacted via:
Divisional Administrator 
Sophie Pumphrey
Email - s.t.pumphrey@bham.ac.uk
Telephone - +44(0)121 414 8942

Head of International Students' Advisory Service (ISAS)
Helen Eastham
Email - h.eastham@bham.ac.uk
Telephone - +44 (0)121 414 6939

Head of Disability
Vacant
Email -
Telephone - +44 (0)121 414 8821

Head of Mental Health and Wellbeing
Joanne Adams
Email – J.Adams.4@bham.ac.uk
Telephone - +44 (0)121 414 8912

Head of Student Wellbeing & Partnerships
Drew Linforth
Email - A.H.T.Linforth@bham.ac.uk
Telephone - +44 (0)121 4148024

Head of Funding, Graduation and Awards
Dr Emily Rozier
Email - e.j.rozier@bham.ac.uk
Telephone - +44(0)121 414 7114

Head of Learning Support
Sue Onens
Email - s.a.onens@bham.ac.uk
Telephone - +44 (0)121 414 5130

Head of Student Experience & Communications
Samantha Noble
Email - S.L.Noble@bham.ac.uk
Telephone - +44(0)121 414 8837

Head of University Graduate School
Andrea Patel
Email - A.C.Patel@bham.ac.uk 
Telephone - +44(0)121 414 6961

 

(For all student enquiries visit www.studenthelp.bham.ac.uk)