Student Services consists of a range of teams that support our students to settle and stay at the University, and deal with problems that may affect their learning through professional advice and help.
Our services include:
We provide short-term professional, confidential counselling – face-to-face and online – for students who are experiencing emotional or psychological problems whilst at university and run group workshops on topics such as Eating Issues, Bereavement, LGBT Support, and others.
Disability and Learning Support Teams
Experienced staff offer a wide range of specialist advice and support to students with physical and mental health disabilities, specific learning difficulties and other conditions. We work with students to develop their skills for independent and effective learning.
We use of a range of interventions including one to one support, workshops, and online resources, and offer a practical approach to coping with common issues faced by students, for example: stress and anxiety management, confidence building, and time/task management.
Student Services Support Team
Delivering a professional, knowledgeable and responsive service to students, staff and stakeholders throughout the academic year giving information about the support services available at the University and how to access them.
We act as the first point of contact for students disclosing to the University with specific needs, e.g. disability, specific learning difficulties (e.g. Dyslexia) or mental health conditions. We help students to access emotional support when faced with unexpected circumstances and signposting to relevant services.
Student Information Team
Throughout the academic year, the team proficiently handles over 60,000 enquiries (online and face-to-face) on all aspects of a student’s administrative record.
The Student Conduct Office provides information about misconduct processes including plagiarism, examination irregularities, fitness to practise and general discipline.
Funding, Graduation & Awards
The service provides students with information and advice about financial support. This includes support provided by the government and the University, such as scholarships, bursaries and award schemes. The service also arranges the University's degree congregations, which take place in December and July.
International Students’ Advisory Service
The Service provides specialist support and advice for prospective and current international students at the University on immigration issues, registration and welfare legislation, as well as advise on and develop initiatives to improve the International student experience.
University Graduate School
The University Graduate School supports Birmingham’s postgraduate researchers (PGRs). We encourage an interdisciplinary postgraduate researcher community through a variety of social and academic activities. We also act as a gateway to support and advice, working closely with other University services.
Student Experience Projects Team
The Student Experience Projects Team supports the continuous development of the student experience by delivering a range of projects. They also co-ordinate major annual events, including activity to welcome new students. They work with colleagues across Colleges, Professional Services and the Guild of Students.
Communications and Engagement Team
The Communications and Engagement Team works with colleagues across the University to improve student communications and make information timely, relevant and accessible. The team also co-ordinates Academic Services staff communications, including sharing University news and opportunities to take part in a variety of projects.
Director of Student Services
Deputy Director, Student Services
Assistant Director, Student Support (Acting)
(For all student enquiries visit www.studenthelp.bham.ac.uk)
Assistant Director, Service Development
Email - firstname.lastname@example.org
Telephone - +44 (0)121 414 3142
Head of International Students' Advisory Service (ISAS)
Email - email@example.com
Telephone - +44 (0)121 414 6939
Head of Disability
Email - firstname.lastname@example.org
Telephone - +44 (0)121 414 8821
Head of Counselling and Wellbeing Student Support Services
Email - email@example.com
Telephone - +44 (0)121 414 5130
Head of Learning Support
Email - firstname.lastname@example.org
Telephone - +44 (0)121 414 5130
Head of Student Conduct Services (Acting)
Email - email@example.com
Telephone - +44 (0)121 414 2741