Student Services

Student Services consists of a range of teams that support our students to settle and stay at the University, and deal with problems that may affect their learning through professional advice and help.

Our services include:

  • Counselling Service

    We provide short-term professional, confidential counselling – face-to-face and online – for students who are experiencing emotional or psychological problems whilst at university and run group workshops on topics such as Eating Issues, Bereavement, LGBT Support, and others.
  • Disability and Learning Support Teams

    Experienced staff offer a wide range of specialist advice and support to students with physical and mental health disabilities, specific learning difficulties and other conditions. We work with students to develop their skills for independent and effective learning.
  • Wellbeing Service

    We use of a range of interventions including one to one support, workshops, and online resources, and offer a practical approach to coping with common issues faced by students, for example: stress and anxiety management, confidence building, and time/task management.
  • Student Services Support Team

    Delivering a professional, knowledgeable and responsive service to students, staff and stakeholders throughout the academic year giving information about the support services available at the University and how to access them.
    We act as the first point of contact for students disclosing to the University with specific needs, e.g. disability, specific learning difficulties (e.g. Dyslexia) or mental health conditions. We help students to access emotional support when faced with unexpected circumstances and signposting to relevant services.
  • Student Information Team

    Throughout the academic year, the team proficiently handles over 60,000 enquiries (online and face-to-face) on all aspects of a student’s administrative record.
  • Student Conduct

    The Student Conduct Office provides information about misconduct processes including plagiarism, examination irregularities, fitness to practise and general discipline.
  • Funding, Graduation & Awards

    The service provides students with information and advice about financial support. This includes support provided by the government and the Univeristy, such as scholarships, bursaries and award schemes. The service also arranges the University's degree congregations, which take place in December and July.
  • International Students’ Advisory Service

    The Service provides specialist support and advice for prospective and current international students at the University on immigration issues, registration and welfare legislation, as well as advise on and develop initiatives to improve the International student experience.

Key people

Director of Student Services
Ben Bailey

Deputy Director, Student Services
Kelly Hamilton

Assistant Director, Student Support (Acting)
Nahid Saiyed

(For all student enquiries visit

Assistant Director, Service Development
Joanne Bryan
Email -  
Telephone - +44 (0)121 414 3142

Head of International Students' Advisory Service (ISAS)
Helen Eastham
Email -
Telephone - +44 (0)121 414 6939

Head of Disability
Samantha Gamblin
Email -
Telephone - +44 (0)121 414 8821

Head of Counselling and Wellbeing Student Support Services
David Mair
Email -
Telephone - +44 (0)121 414 5130

Head of Learning Support
Sue Onens
Email -
Telephone - +44 (0)121 414 5130

Head of Student Conduct Services (Acting)
Sara Anderson
Email -
Telephone - +44 (0)121 414 2741