Dr Tom Rose

Institute of Applied Health Research
Honorary Research Fellow

Contact details

University of Birmingham
B15 2TT

Thomas Rose works for large multi-disciplinary and small specialist engineering functions in the manufacturing and service industries. His clients include multinationals; projects include total manufacturing facility electrical, electronic, and software control systems, and management systems. Establishing from the start:

  • Quality Management Systems to ISO9001, ISO9002 and TickIT.
  • Investors in People programme to include implementation and assessment of NVQs for the whole workforce. 
  •  MRP, MRPII, ERP and Design Office management systems and implementation including CAD and CADCAM

He has also worked with public service organisations.

Thomas is a specialist in integrated business management / manufacturing systems; particularly PLCs & SCADA, quality control (ISO9000:2000, TS16949 & QS9000), Health & Safety requirements (OHSAS18001), environmental requirements (ISO14001), IIP, document management and data storage, inspection, and production control. He has detailed knowledge of the EC Product Directives, eg EMC, Machinery (Safety), and Low Voltage, and 'CE' marking. In addition, marketing strategy development, design, manufacture and installation of manufacturing facilities/lines and ‘hands on’ commissioning work on food and beverage can making and filling lines. 

As a result of his varied career Thomas Rose has gained valuable experience in industrial electrical engineering, electronic control system engineering, interpersonal relationships, communications, IT, Project Management, sales & marketing, quality & inspection, accountancy and leadership, particularly in ERP applications implementation and improvement. Thomas has specialised in SME growth via process management. He has an in depth knowledge of processes including public service and manufacturing processes and is now applying these techniques to process management in the NHS.


  • PhD in The Process Management Approach 2003

  • MBA Masters in Business Administration 1991

  • MSc Flexible Manufacturing Systems 1986 

  • BSc Electrical and Electronic Engineering 1979


Standards in the NHS are very high, unfortunately they are sometimes not all met. Standards are maintained through quality control. Good quality control provides quality assurance to clients. It is Thomas' view that a first step in a good quality control system is good process management. A first step in good process management is a clear understanding of your processes. Another view is that the best way to gain a clear understanding of your processes is to map them. To this end he has set himself the task of mapping all the processes used in the NHS and to identify best practice in each. The process maps, or visualizations as Thomas calls them, could be used, by hospitals, to reduce variation in the NHS.

Whilst working in industry some years ago Thomas was tasked with designing and implementing Quality Management systems to meet the International standard for quality management ISO9000, for four SMEs. One of these SMEs undertook the design of software so the TickIT requirements were included in the certification. Experience to date had shown that many such quality management systems consisted of a vast array and volume of printed documentation, often beyond the reach of the people actually doing the work, thus defeating the initial objective.

His solution to overcome the documentation overload issue was, for every process, to create a simple process map to show what was done that in turn referenced written procedures that showed how it was done. The process maps and supporting procedures implemented all the requirements of the quality standard ISO9001. Lloyd's Register Quality Assurance Ltd. certified all four SMEs as having met the required standard for quality management, and commended the pioneering approach taken.

Thomas then went on to further develop process mapping and procedure writing skills whilst undertaking research at Cranfield University in 2002. The 'process management approach' is gaining popularity in the UK and, in fact, the ISO9000-2015 standard, which must be implemented by September 2018 for certified organisations, has fully adopted this approach. Many organisations, like the NHS, still rely on too many written documents.

Advances in 'digital technologies' have enabled a big step forward in the design, development and promulgation of the 'process management approach'.


Will better process management improve performance in the NHS? Identifying and documenting, in flow chart format, process management in the NHS, both clinical and administrative processes are addressed. The structure of the Process Visualization set will follow, as far as is possible, the anatomy and metrics of NHS Improvement’s Model Hospital. Once a process has been identified and documented then the flow chart will be circulated to as wide an audience as possible to replicate best practice.
The resulting process visualization set will form a baseline for Continuous Improvement of processes within the NHS.

Other activities

Honorary British Legion Poppy Appeal Organiser


Rose, T. (2000)  SME Business Growth.  CLASP Presentation and Workshop, Cranfield University, 27th April, 2000.

Rose, T. and Sackett, P. (2000)  Laying the foundations for SME business growth.  Proceedings, Annual Conference of Intelligent Control and Integrated Manufacturing Systems, pp 88-95, Bordeaux, France, 18th-20th September 2000. ISBN: 960 530 050 8

Rose, T. and Sackett, P. (2001)  The development and structure of a smart, dynamic organisation.  Proceedings, 7th International Conference on Concurrent Enterprising, ICE 2001, Bremen, pp 477-484, Germany, 27th-29th June 2001. ISBN: 0 85358 098 7

Rose, T. and Sackett, P. (2001)  The development and structure of a SME Business Growth Framework.  IEE seminar, Birmingham, 21st November 2001.

Rose, T. and Sackett, P. (2002)  Laying foundations.  Manufacturing Engineer, Volume 81, No. 2, pp 86-91, April 2002. ISSN 0956 9944

Rose, T. and Sackett, P. (2002)  A new look at SME business management – with growth as a strategic objective.  Proceedings, 5th Stimulating Manufacturing Excellence in Small and Medium Enterprises, International Conference, pp 45-55, Essex, 13th-15th May 2002. ISBN: 1 900 432 39 0

Adamson, V. Rose, T. and Sackett, P. (2002)  SME business processes for participation in virtual enterprise.  Proceedings, Business Innovation in the Knowledge Economy Conference, Warwick, 12th June 2002. ISBN: 1 8572133 94

Rose, T. and Sackett, P. (2002)  Small Enterprise Modelling and the New SFEDI Standards.  Proceedings, BISME Conference, University of Brighton, 6th September, 2002. ISBN: 1 901177 82 3

Rose, T. and Sackett, P. (2002)  Quality and SMEs – how to make it work for you.  Proceedings, 46th European Organisation for Quality Congress, Harrogate, UK, 29th September – 2nd October 2002.

Rose, T. and Sackett, P. (2002)  SME Survival.  Quality World, Volume 28, Issue 10, pp 42-43, October, 2002, ISSN 13528769

Rose, T. and Sackett, P. (2002)  Time-to-Market for an Entrepreneurial Business.  Proceedings, 25th ISBA National Small Firms Policy and Research Conference, pp 1417-1437, Brighton, 13th-15th November 2002. ISBN: 1 901177 97

Rose, T. (2002)  Information in an e-Enabled SME.  Proceedings, 3rd e-Business Conference, The University of Birmingham Business School, 4th December, 2002.

Rose, T. (2003)  Teacher’s Resource Pack - Website Design Level 2.  London Chamber of Commerce and Industry Examinations Board, 2003, ISBN: 1 86247 058 8

Sackett, P. and Rose T. (2003)  From Quality to Business Development in SMEs.  Accepted for publication in the Institute of Quality Assurance’s new Journal of Quality, 2003

Sackett, P. Rose, T. and Adamson, V. (2003)  The Importance of Business Process Clarification Within a Virtual Enterprise.  Accepted for publication in a special edition on eBusiness of the Journal of Small Business and Enterprise Development, 2003