We welcome comments, feedback and suggestions regarding the Meal Plan and our catering and retail facilities on the main campus and the Hub. With this in mind we have the following mechanisms in place:
- Focus Groups – these are established at the start of each academic year and run for the duration of your contract period. The groups meet once a term and if students are interested in joining a focus group they can contact the Operations Manager (Hub)
- Customer Surveys – We carry out customer surveys on a regular basis throughout the academic year. We will advertise these around the Hub at various times so please keep an eye out for them.
- Feedback Forms – These are available for you to complete throughout the academic year and are located at the tills.
- One to One Sessions – Staff may join you whilst you are eating your meal to ask you for your comments on the menus, quality of food and Service and any other comments or suggestions you may have.
Any complaints regarding any aspect of the food service at The Hub should be made to:
The Hub Catering Operations Manager, Church Road, Edgbaston, Birmingham B15 3SX.
If students are not satisfied with the outcome of the complaint to The Operations Manager (Hub) they should complete a “Student Accommodation Complaint Form” available at the Hub Reception or at Living.
In the unlikely event of an error on a University ID Card, students should visit the Catering Systems Office on main Campus or talk to the Catering Operations Manager based at The Hub.