A team from HSMC and the University of Sheffield (Martin Powell, Jeremy Dawson, Anna Topakas, Joan Durose and Chris Fewtrell) have just published a report on ‘Staff Satisfaction and Organisational Performance’ which was funded by NIHR Health Services and Delivery Research. It uses secondary data from a 3-year period (2009–2012) to examine the links between staff experiences, absenteeism and turnover on the one hand and NHS trust performance, patient satisfaction, hospital mortality rates and infection rates on the other hand. Overall, there was a clear pattern that better staff experiences are associated with better outcomes for employees and patients.
