Dr Pamela Robinson is an expert in retail within the GVC Research Cluster at Birmingham Business School. She spent 14 years working in management at Tesco before advising retailers around the world. In the last week Pam has conducted 9 local radio interviews, as well as spots on BBC Radio Coventry, Warwickshire and Victoria Derbyshire and appeared on BBC News 24 on Friday 3 June. This flurry of media activity saw her lend her expert opinion on the collapse of BHS, what went wrong and what the future holds for high street retailers in Britain in the face of intense competition from their online counterparts.