Digital literacy workshops

Are the workshops flexible?

Sessions are flexible and can be tailored to different levels of experience, community needs and learning goals.

What will participants learn?

We cover the digital literacy in seven themes:

1. Getting started and confidence-building: Device basics, installing and updating apps, Wi-Fi, passwords, settings, storage, notifications and bring-your-own-device support.

2. Health and public services: Using the NHS app and NHS website, GP records and prescriptions, government gateway, HMRC services, council websites, libraries and online public-service tasks.

3. Digital finance and everyday money: Banking apps, secure login, digital payments, budgeting tools, mobile wallets, online purchases, Buy now pay later awareness, savings and investment scam warning signs.

4. Everyday digital life and communication: WhatsApp, messaging, photos, voice notes, video calls, online forms, uploading documents, cloud storage and safe photo sharing.

5. Safety, privacy and critical thinking: Phishing and scam awareness, checking websites, suspicious adverts, strong passwords, password managers, two-factor authentication and social-media privacy.

6. Work, study and productivity: Online job search, alerts, CV tools, online learning, scanning documents and organising important information digitally.

7. Sessions for retired participants: Digital hobbies, podcasts and online radio, YouTube for interests, safe online shopping and simple wellbeing or activity apps.

What workshop formats are available? 

Our workshops can be delivered in a variety of formats depending on the needs of participants, partner organisations and community settings. Sessions can be offered as one-off workshops, drop-in support or more structured learning opportunities, providing flexible ways for people to build confidence and develop practical digital skills.

• Digital helpdesk – informal drop-in support where participants bring their own device and questions.
• Bring your own device basics – structured classes grouped by device type.
• Digital skills buddy – one-to-one support centred on the learner’s own goals.
• Navigating the NHS digitally – practical use of the NHS App and reliable health information.
• Banking apps 101 – safe, introductory support for mobile and online banking.
• Spot the scam – interactive examples of phishing, fake websites, messages and adverts.
• Staying in touch – messaging, group chats and video calling.
• Online job search and CV tools – practical employability-focused digital skills.

What outcomes can participants expect?

Our workshops focus on building practical skills and confidence that participants can apply in everyday life. While individual experiences vary, participants often leave feeling more confident, independent and able to navigate digital services and technologies safely.

• Greater confidence using smartphones, tablets or computers.
• Improved ability to access essential health, council and public services.
• Greater independence in completing everyday online tasks.
• Safer use of banking, payments, passwords and online accounts.
• Improved recognition of scams, phishing and suspicious websites.
• Greater confidence in digital communication and social connection.
• Improved access to job search, learning and productivity tools.

How do we support participants?

We focus on practical, participant-centred learning that helps people build confidence and develop skills they can use in everyday life.

• Clear, practical and jargon-free explanations.
• Practice using participants' own devices wherever possible.
• Confidence-building through repetition and small successes.
• Step-by-step guidance and take-home resources.
• Time for individual questions and varying levels of experience.
• Safety and privacy integrated into every activity.