We know that sometimes plans change. Please let us know as soon as possible if you’ll no longer be coming to live at Birmingham.
While we can’t refund your accommodation if you change your mind and no longer want to live at Birmingham, we can offer full refunds under the following circumstances. If you feel like you have extenuating circumstances that prevent you from living at Birmingham, please get in touch.
If you’re an undergraduate student…
You can cancel your accommodation at any time within the 7-day cooling off period (which starts from the date of your reserving your room) to receive a full refund, so long as this is before the start of your contract.
You can also cancel and receive a full refund if you’re no longer coming to study at the University. Just let us know before the start of your contract.
If you’re a postgraduate student…
You can cancel your accommodation at any time within the 7-day cooling off period (which starts from the date of your booking) to receive a full refund, so long as this is before the start of your contract.
You can also claim a full refund if:
- Your offer to study at the University has been declined (you’ll need to provide evidence on these under our ‘No Place No Pay’ policy).
- Your offer of a place at the University of Birmingham is withdrawn due to you not meeting the entry criteria. You’ll be released from your contract as soon as you supply us with a copy of your rejection letter before your contract start date.
If none of the above apply, and you decide that you no longer want to study at Birmingham, you’ll be charged the £550 Advance Payment and released from your contract, provided we are notified before the 1 September.
For summer lets…
If you’ve booked accommodation for the summer only and wish to cancel your contract, you’re eligible for a full refund so long as you cancel within the 7-day colling off period after your booking (providing it’s before the start of your contract) or have had your placement cancelled by your department. If this is the case, you’ll need to provide evidence.