Contact Student Living
Whatever your query, we're here to help or point you in the right direction.
How to get in touch
Whether you’re curious about life at Birmingham, looking for some help with your application, or just have a general accommodation-related question, we’re here for you.
You can get in touch through the Student Living Helpdesk or by calling us on +44 (0)121 512 2158. Phone lines are open Monday to Friday 10am - 4pm.
You can also visit us in our Student Living Hub on the Ground Floor of University Centre. We’re open Monday to Friday, 10am - 4pm.
While our office is closed on bank holidays and University closed days, our village site teams are on hand to support you.
Compliments
Has one of our team members been particularly helpful? Has your Customer Service Manager gone above and beyond to help you feel at home? Let us know by filling in our can contact us via Service Now. We’ll ensure your nominated person receives the recognition they deserve.
Complaints
Student Living
Student Living
If you’re not satisfied with your accommodation, please talk to your Customer Service Manager within one month of the relevant incident. They should be able to resolve any issues informally and locally.
If you remain dissatisfied, you can raise a formal complaint using online accommodation feedback and complaints form. You need to submit this within a month of the attempted resolution and include evidence of the attempts made to resolve your issue informally.
Partner accommodation
Partner accommodation
If you’re living with one of our partners and something doesn’t meet your expectations, please raise your concern with your site’s reception team members, who will attempt to resolve the issue as quickly as possible.
If you remain dissatisfied, you can submit a formal complain to them in writing, including as much evidence as possible. Please visit the Host, Unite Students, or Homes for Students website for more information about the procedure and who to contact.
Your data, your privacy
In compliance with Data Protection Law, the University is unable to divulge information relating to your account to a third party unless we are in possession of your signed consent with a completed Third Party Disclosure Form.
For more information about how the University might use your data, please visit our privacy pages.
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Keep an eye on inbox for monthly newsletters
Each month you will receive a monthly newsletter from us keeping you in the know of all of the things going on in your halls.