If you have a problem, there’s always someone on hand to help you resolve it. Of course we do everything we can to ensure you get the best possible service, but sometimes we may not get things right. When this happens, please do tell us about your issue so that we can put matters right.
If you're not satisfied with any aspect of our service, you can tell us about your concerns using our online accommodation feedback and complaints form.
On the other hand, if you would like to leave us some positive feedback you can always fill in our compliments form.