Birmingham Studentpad

Email: living@contacts.bham.ac.uk
Phone: +44 (0)121 414 8000

Guild Lettings:

Email: guildlettings@guild.bham.ac.uk
Phone: +44 (0)121 415 8376

What’s important to you, is important to us.

Every site at our University Owned accommodation villages has a Customer Service Manager. They are there to make sure you’re getting the best possible experience whilst living in student accommodation, and can support you to manage any difficult challenges you might be experiencing. These challenges can include maintenance issues, wellbeing & support, flatmate trouble, noise complaints, or anything else that isn’t quite what you expected.

You can get in touch with your Customer Service Manager by contacting your village reception:

The Vale Village

• valereception@contacts.bham.ac.uk
• 0121 415 8520

Selly Oak Village

• sellyoakreception@contacts.bham.ac.uk
• 0121 415 1011

Pritchatts Park Village

• pritchattsreception@contacts.bham.ac.uk
• 0121 414 9022

If you have a problem, there’s always someone on hand to help you resolve it. Of course we do everything we can to ensure you get the best possible service, but sometimes we may not get things right. When this happens, please do tell us about your issue so that we can put matters right.

If you're not satisfied with any aspect of our service, you can tell us about your concerns using our online accommodation feedback and complaints form.

On the other hand, if you would like to leave us some positive feedback you can always fill in our compliments form.