Contact Living

You can contact us about any accommodation matter by e-mail or phone: +44 (0)121 414 8000.

You can also visit us at the following address:

Living
Accommodation Services
Ground Floor, University Centre (R23 on Campus Map)
The University Of Birmingham
Edgbaston
Birmingham
B15 2TT

Opening Hours

Monday 09:00  - 17:00
Tuesday 10:00 - 17:00
Wednesday 09:00  - 17:00
Thursday 09:00  - 17:00
Friday 09:00  - 17:00

For information on University term dates including University Closed Days, please visit the Key Dates webpage.

In compliance with the Data Protection Act 1988, the University is unable to divulge information relating to your account to a third party unless we are in possession of your signed consent with a completed 3rd Party Disclosure Form.

Private landlord accommodation

Birmingham Studentpad

Email: birminghamstudentpad@contacts.bham.ac.uk
Phone: +44 (0)121 414 8000

Guild Lettings:

Email: guildlettings@guild.bham.ac.uk
Phone: +44 (0)121 415 8376

Residents associations

Our Residents Associations are all elected by fellow students, and exist to help, support and represent students, organise events, and generally help you to settle into accommodation.  They are all active on social media, and so here are their Facebook groups.  (please note - these groups are not managed by the University and so we are not responsible for them)

Customer Service Managers

What is Important to you is important to us. Talk to your Customer Service Manager if you have an ongoing maintenance issue, if you have any comments about the standard of your accommodation or if you have any suggestions about how we could improve your time here at student accommodation.

For more information about who your Customer Service Manager is and how you can contact them, please visit our Customer Service Managers page.

Feedback and complaints

If you have a problem, there’s always someone on hand to help you resolve it. Of course we do everything we can to ensure you get the best possible service, but sometimes we may not get things right. When this happens, please do tell us about your issue so that we can put matters right.

If you're not satisfied with any aspect of our service, you can tell us about your concerns using our online accommodation feedback and complaints form.

On the other hand, if you would like to leave us some positive feedback you can always fill in our compliments form.