Contact Living

You can contact us at Living about any accommodation matter by e-mail.

Please note that the Living office in University Centre is currently closed as the University will be operating under a restricted campus model until 1st June 2020 at the earliest. During this time the Living team will be working remotely.

We are currently unable to take any telephone calls or make call backs.

Working Hours

Monday 09:00  - 17:00
Tuesday 10:00 - 17:00
Wednesday 09:00  - 17:00
Thursday 09:00  - 17:00
Friday 09:00  - 17:00

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For further information on University term dates including University Closed Days, please visit the Key Dates webpage.

In compliance with Data Protection Law, the University is unable to divulge information relating to your account to a third party unless we are in possession of your signed consent with a completed 3rd Party Disclosure Form.

For more information about how the University might use your data, please visit our Privacy Pages.

Private landlord accommodation

Birmingham Studentpad

Email: living@contacts.bham.ac.uk
Phone: +44 (0)121 414 8000

Customer Service Managers

What’s important to you, is important to us.

Every site at our University Owned accommodation villages has a Customer Service Manager. They are there to make sure you’re getting the best possible experience whilst living in student accommodation, and can support you to manage any difficult challenges you might be experiencing. These challenges can include maintenance issues, wellbeing & support, flatmate trouble, noise complaints, or anything else that isn’t quite what you expected.

You can get in touch with your Customer Service Manager by contacting your village reception:

The Vale Village

Selly Oak Village

Pritchatts Park Village

Feedback and complaints

If you have a problem, there’s always someone on hand to help you resolve it. Of course we do everything we can to ensure you get the best possible service, but sometimes we may not get things right. When this happens, please do tell us about your issue so that we can put matters right.

If you're not satisfied with any aspect of our service, you can tell us about your concerns using our online accommodation feedback and complaints form.

On the other hand, if you would like to leave us some positive feedback you can always fill in our compliments form.