Contact Living

Whatever your query, we're here to help or point you in the right direction.

How to get in touch

You can contact us at Living about any accommodation matter by e-mail.

Or you can contact us by phone: 0121 414 8000

We also are available for chat via our social media channels

   Living on Instagram

Our Working Hours

Monday 09:00  - 17:00
Tuesday 10:00 - 17:00
Wednesday 09:00  - 17:00
Thursday 09:00  - 17:00
Friday 09:00  - 17:00

Further Information

For further information on University term dates including University Closed Days, please visit the Key Dates webpage.

In compliance with Data Protection Law, the University is unable to divulge information relating to your account to a third party unless we are in possession of your signed consent with a completed 3rd Party Disclosure Form.

For more information about how the University might use your data, please visit our Privacy Pages.

Private landlord accommodation

Birmingham Studentpad

Email: living@contacts.bham.ac.uk
Phone: +44 (0)121 414 8000

Customer Service Managers

What’s important to you, is important to us.

Every site at our University Owned accommodation villages has a Customer Service Manager. They are there to make sure you’re getting the best possible experience whilst living in student accommodation, and can support you to manage any difficult challenges you might be experiencing. These challenges can include maintenance issues, wellbeing & support, flatmate trouble, noise complaints, or anything else that isn’t quite what you expected.

You can get in touch with your Customer Service Manager by contacting your village reception:

The Vale Village

Selly Oak Village

Pritchatts Park Village

Feedback and complaints

If you have a problem, there’s always someone on hand to help you resolve it. Of course we do everything we can to ensure you get the best possible service, but sometimes we may not get things right. When this happens, please do tell us about your issue so that we can put matters right.

If you're not satisfied with any aspect of our service, you can tell us about your concerns using our online accommodation feedback and complaints form.

On the other hand, if you would like to leave us some positive feedback you can always fill in our compliments form.