Meal Plan

Eat when you want, what you want, where you want.


Taking the hassle out of filling up the fridge and having to cook each day, Meal Plan offers you easy and flexible dining options with a wide variety of foods available.


With over 30 outlets on campus and at the Vale Village you'll be able to grab a snack between lectures, enjoy cooked dinner in the evening or just pick up a pint of milk on your way home.

If you opt for Meal Plan you'll be credited with £55 on your student card to spend (including a free top up of £4) on your meals. The balance runs from Monday to Sunday and gets refreshed every Monday ensuring you can budget and always have access to food.

The Meal Plan is a flexible, sociable and tasty dining experience. You can use your allowance both at the accommodation catering outlets, and on the many campus outlets, including Starbucks and Costa where you can unwind with a hot drink and cake chatting to friends or catching up with work on one of the computer clusters on offer at Costa.

The Meal Plan balance is designed to cover students for 2 meals a day, 5 days per week. Students in Meal Plan accommodation still have access to the same kitchen facilities as students in self catered accommodation meaning you can still get the best of both worlds.

Michael

Psychology student

“University accommodation is ideal because it offers you a place to study, eat, sleep and socialise in safe, informal surroundings. A place where you can be at the heart of student life, but find your own space when you need it”

 

Frequently Asked Questions about the Meal Plan

 

Why Choose the Meal Plan?

Meal Plan offers you a flexible, sociable and tasty eating experience. It can help you budget as you will need to decide how best to spend your £55 each week.  

In addition, Meal Plan saves you the hassle of:

  • Planning your weekly meals
  • Weekly shopping
  • Commuting time and the cost of a bus or taxi fare to and from the supermarket
  • Preparing and cooking meals.
  • Clearing, cleaning and washing up after every meal

How much do I have to spend on Meal Plan?

Meal Plan costs £51 per week - but your card is loaded with £55 to spend!

When can I use Meal Plan?

The meals will be provided during term time for a total of 32 weeks, as follows:

2017/18

  1. 18 September 2017 to 10th December 2017 (12 weeks)
  2. 8th January 2018 to 25th March 2018 (11 weeks)
  3. 23rd April 2018 to 24th June 2018 (9 weeks)

2018/19

  1. 24 September 2018 to 14th December 2018 (12 weeks)
  2. 14th January 2019 to 29th March 2019 (11 weeks)
  3. 29th April 2019 to 28th June 2019 (9 weeks)

* All meals must be taken during the applicable termly periods, as indicated above. No transfer to other mealtimes, venues or dates will be permitted.

Please remember that the £55.00 meal plan budget is to spend from Monday to Sunday and students should budget their spending accordingly across each day.

The Meal Plan balance is designed to cover students for 2 meals a day, 5 days per week. Students in Meal Plan accommodation still have access to the same kitchen facilities as students in self catered accommodation.

How do I pay for Meal Plan?

The cost of the Meal Plan is included in the residence fees charged for student accommodation. The total residence fee including Meal Plan will be clearly marked on the accommodation contract documentation.

When completing the Payment Form the options to pay residence fees are either by:

  • One single payment by Debit or Credit Card, cheque or bank transfer,(please note that there is a 1.2% administration charge to pay for Credit Card over the telephone) or
  • Monthly or termly Direct Debit installments.

What different diets can you cater for?

We can cater for all diets such as vegetarian, gluten free, halal, and kosher.  If there is a specific diet that you need within InFusion in Shackleton Hub, just let a catering manager know when you arrive and they will help as much as possible.  We cannot cater for high allergen diets such as nut free, as all of our food is prepared in kitchens where these items are present and so we cannot 100% guarantee food is free from nuts.

Can Meal Plan money be carried over into the next week?

If all or part of the weekly allowance is not spent by the end of each week this cannot be carried over as credit to the following week.

With so many outlets available for meal plan cards, students find they are able to budget their meal plan money to fit into their week.

How do you find out how much Meal Plan credit you have left?

Current Meal Plan balances are accessible at any till by presenting theUniversity ID card to the card reader. The remaining balance for that week will be displayed on the customer information screen or related back by the till operator.

Can students opt out of Meal Plan during the year?

As the accommodation and Meal Plan packages are provided together, under the terms and conditions of the accommodation contract they cannot be separated, therefore a student would be unable to stay in the same accommodation.

Can you lend your Meal Plan card to a friend?

You cannot loan out a University ID card. These cards contain a digital Image and are for the owners use only. Students are strongly advised to keep their University ID card with them at all times.

 

The Meal Plan is not transferable between students.

Lost or stolen University ID Cards

Ownership and control of your student ID card is your responsibility. As it has cash value for meal plan users it is not transferrable to other parties and must be presented for every transaction.

Meal plan is operated on a No Card, No credit basis, across all outlets of the university. The till operator cannot process meal plan without the student’s personal card to swipe through the till.

If you should lose your card, your card has been stolen, or you suspect that your card is no longer working, you will need to follow the procedures below:

During Office Hours

  • Report the lost or non-working card, in person on the first day, to the Student Hub (Ground Floor, Aston Webb Building)
  • The student hub team will endeavour to rectify the issue – please note that meal plan credit will not be issued.

Out of Office Hours

  • Report the lost or non-working card, in person on the first day, to the Catering Duty Manager at the HUB on the Vale. (They can be contacted via Reception at the HUB).
  • The Catering Duty Manager will organise for a provision of meals to be manually charged against the remaining balance on your meal plan, until the Student Hub is next open. Please note that they will not be able to issue any credit, or refunds for purchases made by cash.
  • In the event that funds have expired students will need to pay by another means.
  • When the Student Hub is next open, you must follow the procedure as detailed under “During Office Hours” above.

Please Remember –  ID Cards are a source of electronic funds please keep them safe at all times.

How do students make suggestions for improving the Meal Plan?

We welcome comments, feedback and suggestions regarding the Meal Plan and our catering and retail facilities on the main campus and the Hub. With this in mind we have the following mechanisms in place:

  • Focus Groups – these are established at the start of each academic year and run for the duration of your contract period. The groups meet once a term and if students are interested in joining a focus group they can contact the Operations Manager (Hub)
  • Customer Surveys – We carry out customer surveys on a regular basis throughout the academic year. We will advertise these around the Hub at various times so please keep an eye out for them.
  • Feedback Forms – These are available for you to complete throughout the academic year and are located at the tills.
  • One to One Sessions – Staff may join you whilst you are eating your meal to ask you for your comments on the menus, quality of food and Service and any other comments or suggestions you may have.

Any complaints regarding any aspect of the food service at The Hub should be made to The Hub Catering Operations Manager, Church Road, Edgbaston, Birmingham B15 3SX.

If students are not satisfied with the outcome of the complaint to The Operations Manager (Hub) they should complete a “Student Accommodation Complaint Form” available at the Hub Reception or at Living.

In the unlikely event of an error on a University ID Card, students should visit the Student HUB on main Campus or talk to the Catering Operations Manager based on The Vale.