Welcome contacts

The Welcome website provides lots of information about what to expect in your first few weeks, but we know that it won't answer every question. Find out how to contact us if you need to.

Online Registration Helpline

The Online Registration Helpline provides dedicated help and support for completing Online Registration. View their Frequently Asked Questions and select 'Contact us' at the bottom of any of the pages if you need further help. You can also telephone on +44(0)121 414 9009.

Finance Office (for Tuition Fees and Accommodation payments)

You can use the Finance Service Portal to view commonly asked questions, or to submit your own query. By submitting a query, you will receive an email response from the team.


Living, our accommodation service, handle queries relating to University and partner accommodation.

Contact Living

Community Living provides advice and guidance for students looking for and living in third-party, private accommodation, particularly around Bournbrook and Selly Oak.

Visit Community Living

Schools and departments

Your School or department will handle queries relating to your course and studies. Please note that they will not be able to answer questions on academic timetables until these are released the week prior to Welcome Week.

Colleges, Schools and Departments A-Z


Welcome is coordinated by Student Services. If you have a question relating to Welcome Week, or you're not sure who to ask, you can send us an email and we will help you get the answers you need.

Email Welcome

IT Service Desk

The IT Service Desk provides support and information for using University systems, including using your student username and password. You can explore their knowledgebase and report any faults.

IT Service Desk

Guild of Students

The Guild of Students is your students' union, home to a whole range of advice, support, and social opportunities for all students. Find out how to contact their teams.

Student intranet

The student intranet provides lots of information for current students about studying and living with us. It will be a key source of information throughout your time with us.

Explore the student intranet