BPAS Internal Dispute Resolution Procedure (IDRP)
These documents describe the procedure available under the University of Birmingham Pension and Assurance Scheme (BPAS) for the resolution of any dispute that you may have with the trustees of BPAS (the "BPAS Trustees") relating to your pension. It explains who can use the procedure, how to notify the BPAS Trustees of your dispute and how the dispute will be handled.
The BPAS Trustees expect that most disputes or disagreements can be resolved without resorting to a formal grievance procedure and request that if you have a complaint about the administration of BPAS you should initially raise that complaint with the person you have been dealing with or his/her manager.