Dr. Sarah Percy advises how brands should embrace Gen Z's influence with authenticity and transparency in order to navigate the marketing paradigm shift.
In the rapidly evolving landscape of marketing, the influence of Generation Z (Gen Z) cannot be underestimated. The emergence of Gen Z, born between the mid-1990s and early 2010s, has prompted a paradigm shift in marketing strategies. This demographic cohort is known for its unique characteristics, values, and consumption patterns, posing challenges and opportunities for brands worldwide.
A recent article titled "Gen Z Is Rewriting Marketing Rules: How Can Brands in the Middle East Stay Ahead?" published by Fast Company Middle East, delves into the impact of Gen Z on marketing strategies, particularly in the Middle East. The article highlights the need for brands to adapt to the preferences of this tech-savvy, socially conscious generation. It explores how businesses in the Middle East can effectively engage with Gen Z consumers. One prominent voice quoted in the article is Dr Sarah Percy, an Assistant Professor in Marketing at the University of Birmingham Dubai. Dr Percy, a distinguished expert her field, shared her insightful perspectives on how brands can effectively navigate and harness the power of Gen Z's preferences and behaviours.
Gen Z's upbringing in a digitally connected world has influenced their communication preferences and consumption habits. In the article, Dr Percy points out their innate ability to “see through” traditional advertising and a strong inclination toward authenticity. As a result, Gen Z seeks meaningful interactions with brands that align with their values. She states “It is not sufficient for a brand to merely state these values. A brand must demonstrate genuine and consistent substance behind the words”. One thing is clear: brands need to leverage their social media platforms and engage in purpose-driven marketing campaigns to establish genuine connections with Gen Z consumers.
It is not sufficient for a brand to merely state these values. A brand must demonstrate genuine and consistent substance behind the words.
Since this generation embraces diversity and inclusivity, brands must display a deep understanding of local cultures and customs to effectively resonate with their audience. Building trust and credibility through culturally relevant, transparent, and authentic messaging should not be underestimated. Crucially, Dr Percy warns brands’ attempts to capitalise on social issues can backfire and be perceived as “cause-washing”.
Gen Z is not just another demographic; it represents a seismic shift in consumer preferences, values, and communication styles. Understanding this is crucial to remain relevant and competitive. Brands across the globe, including the Middle East, must embrace Gen Z’s digital fluency and strong values, leaning on insights from market leaders and academic experts to tailor their approach, or face being left behind. As concisely put by Dr Percy, “Gen Z is dictating marketing”.
Assistant Professor in Marketing
Sarah has a wealth of marketing industry experience across the services and luxury goods sectors in the UK
