Service and Quality Improvement

The core focus of clinicians, practitioners, managers and organisations is how best to improve the support that they provide to patents and their communities.

Over recent years it has been recognised that in addition to delivering better outcomes, health and care services must also address the other ‘triple aims’ of increasing health equality and ensuring that resources are used efficiently.

There is now considerable evidence and theory regarding service improvement and the translating knowledge about what works from research into practice. Despite this accumulated wisdom, health and case services can struggle to successfully introduce and sustain improvements in the longer term.  Working across professional, service and organisational boundaries is a particular challenge.

The difficulties are many – competing priorities, unreceptive cultures, lack of resources, insufficient improvement skills and fragmented thinking. So too though are the solutions, and with careful planning, design and delivery it is possible to achieve benefits for the long-term.

Contact: Dr Robin Miller or Dr Ross Millar 

Staff

Dr Kerry Allen

Dr Kerry Allen

Lecturer
Departmental director of postgraduate research and international lead

Dr Kerry Allen is a Lecturer at the Health Services Management Centre, University of Birmingham. With a disciplinary background in medical sociology and international experience of programme evaluation, she is interested in applied research that improves health and care services. 

Her core research areas relate to older people’s experiences of illness and care, including:

  • long-term ...

Hilary Brown

Hilary Brown

Senior Fellow

Hilary is a Senior Fellow at the Health Services Management Centre, having joined the Department in 2008. Her professional background spans senior management positions within the NHS and journalism within the private sector. 

An experienced qualitative researcher, her relevant areas of interest and expertise include: Cancer policy and services; the introduction of Genomic Medicine into ...

Deborah Davidson

Deborah Davidson

Senior Fellow

Deborah’s is a Senior Fellow, Organisational Development (OD) and Leadership at the Health Services Management Centre.  Specialising in OD and developmental evaluations in the public sector, Deborah is involved in working alongside a culturally diverse range of individuals, groups, teams, and inter-agency systems to realise citizen and service user outcomes. Deborah leads HSMC’s ...

Dr Jo Ellins

Dr Jo Ellins

Senior Fellow

Dr Jo Ellins is a Senior Fellow at the Health Services Management Centre and Deputy Director of the BRACE Rapid Evaluation Centre. She has over 15 years’ experience of leading applied health services research and evaluation for organisations across the public and charitable sectors. Jo’s main interests are around patients’ experiences and person-centred care, alongside which she ...

Professor Russell Mannion

Professor Russell Mannion

Professor of Health Systems

Russell has held the Chair in Health Systems at the University of Birmingham since 2010.  He is an Honorary Professor at the Australian Institute of Health Innovation, Macquarie University, Sydney and a Fellow of Bocconi University, Milan. He was previously Director of the Centre for Health Services Management at the University of York (2005-2009) and served as a Board Director of the York ...

Dr Ross Millar

Dr Ross Millar

Senior Lecturer
Director of Learning and Teaching

Ross is a Senior Lecturer in Health Policy and Management. His research interests look to analyse how health and social care practitioners make sense of the continuities and change associated with reform. During his time at HSMC, Ross has been involved in a variety of research projects that include comparative case studies of health system reform, the promotion of social enterprise in health and ...

Professor Judith Smith

Professor Judith Smith

Professor of Health Policy and Management and Director of Health Services Management Centre

Judith is a highly experienced and widely published health services researcher and policy analyst. She took up post as Director of the Health Services Management Centre (HSMC) and Professor of Health Policy and Management at the University of Birmingham on 1 June 2015.  This followed six years spent as Director of Policy at the Nuffield Trust, an independent charitable health research ...

Iain Snelling

Iain Snelling

Senior Fellow

Iain specialises in teaching, consultancy and research around management and leadership development in the NHS; service evaluation and improvement; clinical engagement in management and regulation of health care. From 2011 – 2013 he was co-Director of the educational element of the NHS Graduate Management Training Scheme and the NHS Clinical Leadership Fellows programme. He ...

 

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