The core focus of clinicians, practitioners, managers and organisations is how best to improve the support that they provide to patents and their communities.
Over recent years it has been recognised that in addition to delivering better outcomes, health and care services must also address the other ‘triple aims’ of increasing health equality and ensuring that resources are used efficiently.
There is now considerable evidence and theory regarding service improvement and the translating knowledge about what works from research into practice. Despite this accumulated wisdom, health and case services can struggle to successfully introduce and sustain improvements in the longer term. Working across professional, service and organisational boundaries is a particular challenge.
The difficulties are many – competing priorities, unreceptive cultures, lack of resources, insufficient improvement skills and fragmented thinking. So too though are the solutions, and with careful planning, design and delivery it is possible to achieve benefits for the long-term.
Contact: Dr Robin Miller or Dr Ross Millar
Recent and current projects include: